Senior Product Manager

Team: Product

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Own the product strategy, vision, roadmap, and priorities for a key product area, ensuring alignment with broader platform and business objectives.
• Develop a deep understanding of customer workflows, needs, pain points, and desired outcomes through customer conversations, research, behavioral data, and market insights.
• Identify and evaluate product opportunities, translating ambiguous problems into clear hypotheses, product bets, and measurable outcomes.
• Partner closely with Engineering and Design throughout discovery, prioritization, development, delivery, and iteration rather than treating product development as a handoff process.
• Collaborate with Data and Research teams to understand customer behavior, validate assumptions, measure outcomes, and determine whether product investments are delivering value.
• Make informed prioritization and trade-off decisions across customer needs, business objectives, technical investments, product quality, and available resources.
• Define success metrics before and after launches and use quantitative and qualitative insights to continuously improve product direction.
• Design and run experiments when appropriate, incorporating results and learnings into future product decisions.
• Work cross-functionally with Marketing, Sales, Customer Success, and other teams to incorporate commercial and customer context into product strategy.
• Communicate product direction, priorities, decisions, and rationale clearly to teams, stakeholders, and leadership, building alignment around a shared vision.
• Guide teams from ideas to shipped experiences while maintaining a strong connection to the original customer problem and intended outcome.
• Think beyond individual features to understand how the product area contributes to the broader platform and customer experience.
• Explore opportunities to use AI to enhance customer experiences, transform workflows, enable automation, and create new ways for users to derive value from the product.

Requirements

• Significant experience building and scaling digital products, ideally within SaaS, product-led growth, collaboration software, productivity tools, or similarly product-focused environments.
• Strong product judgment and the ability to combine customer insights, behavioral data, research, business context, and intuition to make effective decisions.
• Demonstrated ability to navigate ambiguous and complex product problems, create structure, and establish a clear direction.
• Strong customer-centric mindset focused on solving meaningful problems and delivering measurable outcomes rather than simply shipping features.
• Proven experience working closely with Engineering and Design as collaborative partners throughout the product development lifecycle.
• Ability to establish a clear product direction while maintaining practical focus on near-term priorities and execution.
• Confidence making difficult trade-offs, taking ownership of decisions, and clearly communicating the reasoning behind them.
• Sound judgment around when to conduct research, when to experiment, and when sufficient evidence exists to move forward.
• Excellent communication and stakeholder-management skills, with the ability to explain complex concepts effectively to diverse audiences.
• Strong commercial awareness and understanding of how product decisions can influence activation, engagement, retention, expansion, and revenue.
• Curiosity about AI and its potential to change both product development and how customers interact with software.
• Strong attention to product quality and the details that contribute to an intuitive, valuable customer experience.
• Experience in one or more relevant areas such as product-led growth, onboarding, activation, retention, creation tools, editors, platform products, APIs, integrations, developer ecosystems, analytics, data products, pricing, monetization, AI-powered products, automation, intelligent workflows, or B2B SaaS.

Benefits

• Opportunity to lead a significant product area within a global SaaS organization.
• Remote work opportunity for eligible employees based in the United States.
• Opportunity to collaborate with multidisciplinary teams across Product, Engineering, Design, Data, Research, Marketing, Sales, and Customer Success.
• Exposure to innovative AI-powered product development and emerging intelligent workflows.
• Inclusive, diverse, and collaborative working environment centered on respect, transparency, and trust.
• Opportunity to influence product strategy, customer experience, and broader business outcomes.
• Professional growth opportunities through ownership of complex, high-impact product initiatives.