Senior Manager - Program Management

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Oversee managers, associate managers, and supervisors to ensure teams consistently deliver high-quality support to patients and healthcare providers while meeting service expectations.
• Manage assigned programs according to contractual scopes of work, business rules, standard operating procedures, budgets, and operational objectives across one or more sites.
• Provide senior oversight of program activities, monitor performance metrics and statistics, identify operational trends, and support escalation and resolution of complex cases.
• Serve as a strategic day-to-day contact for complex clients, resolving issues, communicating priorities, and maintaining strong stakeholder relationships throughout the program lifecycle.
• Lead the preparation, analysis, and presentation of client reports, program deliverables, and business reviews, including monthly and quarterly presentations.
• Partner with managers and cross-functional teams to evaluate operational efficiency, investigate client concerns, and develop practical improvements to processes and workflows.
• Support the development and maintenance of standard operating procedures, project-specific processes, training materials, portal requirements, and electronic application solutions.
• Contribute to strategic and business planning by identifying initiatives, researching operational challenges, developing recommendations, and helping ensure programs remain scalable for future growth.
• Assist with budget development and tracking while maintaining accountability for program performance and contractual requirements.
• Recruit, interview, train, mentor, and evaluate employees while developing supervisory capabilities and providing guidance on performance management and corrective actions.
• Cultivate relationships with professional organizations, medical societies, clients, and other key external stakeholders to strengthen program visibility and collaboration.
• Represent the program in internal and external meetings and events, participate in strategic initiatives, and travel as required.

Requirements

• Bachelor’s degree in a relevant discipline, or an associate degree combined with equivalent relevant professional experience.
• 8–12 years of relevant experience, or 6–10 years of relevant experience with a master’s degree.
• At least 5 years of experience in healthcare or pharmaceutical environments and approximately 4 years of prior management experience.
• Demonstrated experience overseeing complex programs, managing teams, and delivering services within defined scopes, budgets, procedures, and contractual requirements.
• Strong client-facing and relationship-management skills, with the ability to communicate effectively with senior stakeholders and resolve complex issues with urgency and professionalism.
• Excellent written, verbal, presentation, and documentation skills, including the ability to develop program materials, procedures, reports, and application requirements.
• Strong analytical and problem-solving capabilities, with the ability to interpret operational information, identify trends, evaluate risks, and develop effective recommendations.
• Strong proficiency with Microsoft Office and general business technology tools.
• Ability to organize people, processes, and systems around shared objectives while managing multiple priorities in a dynamic environment.
• Proven ability to collaborate cross-functionally, proactively communicate issues, and coordinate effective solutions across operational teams.
• Experience with customer service processes is preferred.
• Willingness and ability to travel as needed and participate in both virtual and in-person meetings or events.

Benefits

• Remote work opportunities within the United States.
• Competitive salary and opportunities for career advancement and promotion.
• 401(k) retirement plan with company match.
• Tuition reimbursement to support continued professional development.
• Flexible work environment designed to support work-life balance.
• Discretionary paid time off and paid holidays.
• Employee Assistance Program and wellness resources.
• Medical, dental, and vision insurance.
• HSA and FSA options.
• Telemedicine and virtual healthcare services.
• Adoption assistance.
• Short-term and long-term disability coverage.
• Life insurance.
• Employee discount programs.