Program Manager, Business Transformation & Platform Operations

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Lead and support cross-functional business transformation and operational improvement initiatives that increase execution efficiency, visibility, consistency, and scalability.
• Partner with business leaders and stakeholders to identify process gaps, manual workarounds, data-quality challenges, and opportunities for simplification or automation.
• Translate business requirements into practical process improvements, reporting solutions, workflow automation, and platform-enabled capabilities.
• Support prioritization, sequencing, readiness, change adoption, and implementation of business capabilities across diverse stakeholder groups.
• Support enterprise platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and facilitating user adoption.
• Provide governance, administration support, roadmap coordination, training, user support, and continuous improvement for key business systems.
• Develop, maintain, and improve operational reports, dashboards, metrics, and business insights that support better decision-making and execution.
• Identify automation opportunities that reduce manual work, improve consistency, and increase operational capacity.
• Establish and maintain reporting governance, data-quality standards, and repeatable processes for key operational metrics.
• Serve as a trusted advisor to PMO, PgMO, revenue, compliance, operations, and technical teams on transformation, reporting, automation, quoting, value-stream strategy, and process improvement.
• Clearly communicate priorities, risks, tradeoffs, dependencies, and recommendations to business leaders and cross-functional stakeholders.
• Create and maintain process documentation, playbooks, standard operating procedures, and training materials.
• Facilitate knowledge transfer and cross-training to reduce reliance on individual contributors for critical operational activities.
• Maintain visibility into risks, enhancement requests, reporting requirements, and operational dependencies while building sustainable governance routines.

Requirements:

• Bachelor’s degree or higher in business, operations, analytics, information systems, program management, process improvement, or a related field.
• 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.
• Experience working with enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems.
• Demonstrated ability to quickly learn new platforms, technologies, and business processes and become a credible partner to both business and technical stakeholders.
• Strong analytical, problem-solving, prioritization, organizational, and communication skills.
• Experience gathering requirements, documenting processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.
• Ability to manage multiple competing priorities while working effectively across business and technical teams.
• Experience with enterprise resource planning, customer relationship management, professional services automation, project portfolio management, workflow automation, analytics, or reporting platforms is preferred.
• Familiarity with Microsoft Power BI, Power Automate, SharePoint, Microsoft 365, Dynamics 365, Kantata, or comparable enterprise platforms is an advantage.
• Experience in regulated, healthcare, compliance-driven, or operationally complex environments is preferred.
• Knowledge of process improvement, change enablement, operational governance, data quality, and performance measurement.
• PMP, CAPM, business analysis, Lean, Six Sigma, or another continuous improvement certification is a plus.
• Strong adaptability, stakeholder management, communication, and advisory skills, with the ability to work autonomously and influence without direct authority.

Benefits:

• Base salary: $120,000–$165,000 USD annually, with individual compensation determined by location, skills, expertise, experience, market data, and other relevant factors.
• Eligibility for discretionary bonuses.
• Medical and dental coverage beginning on day one for eligible roles.
• Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
• 401(k) Retirement Savings Plan with employee contribution and company matching options.
• Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount.
• Flexible Spending Accounts.
• Educational assistance programs.
• 20–35 days of paid time off, depending on length of service, plus paid holidays.
• Paid parental leave and family/medical leave options.
• Childcare and commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Full-time, remote position within the United States.
• Candidates must be authorized to work for any U.S. employer; visa sponsorship is not available for this position.