Product Operations Lead

Team: Product

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Lead the overall strategy and operational framework across Product and Engineering, establishing performance targets, monitoring outcomes, and driving strategic initiatives.
• Own the AI-enabled software development lifecycle transformation across R&D, advancing a model in which team members and AI agents can independently take initiatives from idea through near-completion.
• Develop and manage the roadmap for the AI SDLC transformation, including foundational context, tooling, agents, skills, workflows, and supporting infrastructure.
• Lead organizational change management, helping engineers, product leaders, designers, and other stakeholders adopt new AI-enabled ways of working.
• Continuously refine the AI transformation roadmap based on experimentation, team feedback, operational data, and lessons learned.
• Facilitate the company-wide product roadmapping process, including structured input collection, roadmap planning, cross-team dependency management, OKR alignment, and communication of roadmap priorities.
• Manage the Solution Development Lifecycle across key products and solutions, coordinating launches, tracking experiments, and ensuring teams maintain high-quality documentation.
• Serve as an initial operational point of contact for Product on company-wide initiatives such as onboarding, knowledge management, and employee growth and development.
• Lead and coordinate strategic meetings involving Product, Engineering, and cross-functional leadership, ensuring decisions, priorities, and follow-up actions are clearly established.
• Identify operational bottlenecks and redesign processes, tools, and workflows to improve efficiency, accountability, and team effectiveness.
• Establish meaningful operational metrics and reporting mechanisms that turn performance data into actionable insights and support better decision-making.
• Step into execution gaps when necessary, working hands-on with teams to solve problems and maintain momentum on critical initiatives.

Requirements:

• Demonstrated experience initiating or driving an AI-enabled software development lifecycle transformation or comparable AI-driven operational change.
• Hands-on fluency with coding agents, agentic workflows, and modern AI tools, with a demonstrated willingness to experiment with AI both professionally and personally.
• Strong change management capabilities, with the ability to influence and mobilize engineers, product leaders, designers, and other cross-functional stakeholders without relying on formal authority.
• Strong product or R&D operations experience, including defining metrics, monitoring performance, identifying insights, and supporting data-driven decision-making.
• Exceptional adaptability and critical-thinking skills, with the ability to evolve processes, address bottlenecks, and respond effectively to changing operational needs.
• Excellent organizational skills and meticulous attention to detail, particularly when coordinating complex, company-wide initiatives.
• Excellent written and verbal communication skills, with the executive presence and professionalism required to work with senior leaders, customers, partners, and C-suite stakeholders.
• Strong ability to operate autonomously, take ownership, and move initiatives forward in ambiguous or rapidly changing environments.
• Hands-on, collaborative mindset with a willingness to step into execution and help teams solve problems when needed.
• Product management experience is a plus.
• Project management certification is a plus.
• Experience in healthcare technology is a plus.

Benefits:

• Salary: $150,000–$200,000 USD, with compensation determined by factors including location, skills, qualifications, and relevant experience.
• Equity: Employee stock option awards as part of the overall compensation package.
• Time off: Open Paid Time Off policy.
• Family support: Paid parental leave.
• Professional development: Opportunities and support for ongoing learning and career development.
• Wellness: Wellness stipend to support employee well-being.
• Technology: Technology stipend to support effective remote work and productivity.
• Referral program: Generous employee referral bonus.
• Work environment: Remote role with the opportunity to collaborate across Product, Engineering, Design, and executive leadership.
• Mission: Opportunity to help transform healthcare operations through AI, machine learning, and innovative technology.
• Additional conditions: Benefits and perks are subject to applicable plan documents and may change.