Product Manager

Team: Product

Location: Brazil

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Product Manager will be responsible for managing the full product lifecycle of an AI-enabled service experience, driving improvements through data, experimentation, and cross-functional collaboration. This role requires a balance of strategic thinking, technical understanding, and hands-on execution.

• Own the day-to-day product management activities, including roadmap planning, prioritization, backlog management, requirements definition, and acceptance criteria creation.
• Lead the continuous improvement of AI-powered workflows by evaluating performance, optimizing prompts, and enhancing agent effectiveness.
• Analyze product metrics, define success indicators, and translate data insights into actionable product decisions.
• Collaborate with engineering, support operations, and analytics teams to improve workflows, escalation processes, and AI response quality.
• Drive user acceptance testing (UAT), rollout planning, stakeholder communication, and iterative product enhancements.
• Facilitate regular product reviews and alignment meetings with leadership teams.
• Identify opportunities to improve user experience, automation capabilities, and operational efficiency.
• Support the adoption of AI-driven solutions through effective communication and change management practices.
• Manage product initiatives in a fully remote, globally distributed environment.

Requirements:

The ideal candidate has strong product management experience, hands-on exposure to AI-driven products, and the ability to manage complex initiatives with multiple stakeholders.

• 5+ years of experience in Product Management, with the ability to work independently and manage priorities with minimal supervision.
• Proven experience owning AI-powered products, AI agents, or agentic workflows in production environments.
• Strong understanding of prompt engineering, AI evaluation methods, workflow optimization, and AI quality management.
• Experience managing internal platforms, workflow tools, service experiences, or knowledge-based AI solutions.
• Experience building chat-based or collaboration-platform products, including integrations with tools such as Slack and service management platforms.
• Strong analytical skills with the ability to define metrics and use data to guide product decisions.
• Experience working with Agile teams and remote environments.
• Excellent communication and collaboration skills across engineering, operations, and business teams.
• Fluent English proficiency for daily communication, documentation, and stakeholder interactions.

Nice-to-have qualifications:

• Experience in IT support, employee service platforms, or internal productivity solutions.
• Familiarity with enterprise AI agent platforms or similar technologies.
• Experience implementing feedback systems, customer satisfaction metrics, observability frameworks, or global product rollouts.
• Knowledge of change management practices to support adoption of new technologies.

Benefits:

• Full-time remote position from Brazil or other LATAM locations.
• Opportunity to work with global teams and international stakeholders.
• Exposure to cutting-edge AI-powered product development.
• Flexible remote work environment aligned with US time zones.
• Opportunity to contribute to innovative enterprise technology solutions.
• Collaborative culture focused on product innovation and continuous improvement.