Principal Product Manager

Team: Product

Location: Canada

Commitment: Full-time

Workplace Type: remote

Accountabilities:

As a Principal Product Manager, you will own the strategy, development, and evolution of platform capabilities that support administrators, developers, and enterprise users. You will serve as a customer advocate while partnering with engineering, leadership, and cross-functional teams to deliver impactful product experiences.

• Act as the voice of customers, particularly workspace administrators, by bringing user insights, market feedback, and business needs into product decisions.
• Own the complete product lifecycle, from discovery and concept validation through launch, adoption, and continuous improvement.
• Define product strategy and roadmap priorities for workspace administration capabilities and platform services.
• Create intuitive and consistent setup and management experiences across multiple products and workflows.
• Lead the development and adoption of public APIs to improve integrations, extensibility, and developer experiences.
• Build solutions that enable administrators to configure settings, manage business structures, and customize workflows.
• Drive API-first product development approaches focused on scalable platform capabilities.
• Partner closely with engineering, design, marketing, and business teams to align execution with customer outcomes.
• Define success metrics, track product performance, and use data to guide improvements.
• Communicate product vision, decisions, and technical concepts clearly through documentation, presentations, prototypes, and customer interactions.

Requirements:

The ideal candidate is a senior product leader with extensive experience building B2B SaaS products, managing complex platforms, and delivering customer-focused solutions. You should combine strong strategic thinking with technical fluency and the ability to collaborate effectively across teams.

• 8+ years of experience in B2B SaaS product management within enterprise technology environments.
• Proven experience managing products focused on administrators, purchasers, enterprise users, or platform capabilities.
• Strong understanding of software platforms, APIs, integrations, and developer-focused product experiences.
• Experience translating complex technical concepts into clear, accessible product strategies.
• Strong communication and storytelling skills, with the ability to influence customers, engineers, executives, and cross-functional stakeholders.
• Ability to define product success metrics, KPIs, and data-driven improvement strategies.
• Experience leading products through discovery, development, launch, and adoption phases.
• Strong customer empathy and ability to identify underlying problems rather than simply defining solutions.
• Comfortable working in fast-paced, collaborative environments with evolving priorities.
• Experience with prototypes, product documentation, and visual communication tools is a plus.
• Previous experience as a software administrator or with enterprise platforms is beneficial.

Benefits:

• Remote work flexibility within Canada.
• Competitive compensation package, including a base salary range aligned with experience and location.
• Potential eligibility for annual bonuses, stock grants, and additional compensation programs.
• Comprehensive benefits package supporting employee well-being.
• Opportunity to work on globally impactful products used by diverse organizations.
• Collaborative environment with cross-functional teams across engineering, design, and business functions.
• Career growth opportunities within a large-scale technology organization.
• Inclusive workplace culture focused on belonging, innovation, and meaningful impact.