Principal Engineer / Salesforce Business Consultant
Team: IT
Location: US
Commitment: Full-time
Workplace Type: remote
Accountabilities:
- Lead discovery workshops with manufacturing clients to assess strategy, sales/service models, and CRM requirements.
- Define Salesforce-centric target states and transformation roadmaps, including phased rollout and process redesign.
- Design end-to-end Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and optionally Manufacturing Cloud, CPQ, Field Service, and Analytics.
- Develop solution blueprints, architecture designs, integration strategies, and ensure alignment with Salesforce best practices.
- Advise clients on CRM governance, change management, and adoption strategies, creating meaningful KPIs and dashboards.
- Lead pre-sales activities, including demos, proposals, RFP/RFI responses, and business case development.
- Oversee delivery quality, provide design authority, review workstreams, and support UAT and go-live readiness.
- 8–12 years of professional experience, with 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, Experience Cloud).
- 4–6 years consulting or client-facing experience with manufacturing organizations or similar industries.
- Proven track record leading full lifecycle Salesforce implementations from discovery through adoption.
- Hands-on knowledge of Salesforce architecture, data modeling, security, integration, and deployment strategies.
- Strong functional expertise across Sales Cloud, Service Cloud, and Experience Cloud; familiarity with Manufacturing Cloud, Field Service, CPQ, Revenue Cloud, or Tableau CRM is a plus.
- Excellent stakeholder management, workshop facilitation, and executive communication skills.
- Analytical, structured, and outcome-driven, with ability to navigate complex, ambiguous environments.
- Bachelor’s degree in Business, Engineering, Information Systems, Computer Science, or related field; MBA or advanced business degree is a plus.
- Salesforce certifications preferred (Administrator, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, CPQ, B2B Solution Architect).
- Competitive salary and performance-based incentives.
- Fully remote working model with flexible hours.
- Health, dental, and vision coverage.
- Paid parental and caregiver leave.
- Professional development opportunities and Salesforce training support.
- Exposure to large-scale, high-impact client projects and cutting-edge CRM implementations.
- Collaborative, dynamic, and global work environment.
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