Observability Architect

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Observability Architect will serve as a trusted technical advisor for a portfolio of customers, helping them maximize the value of observability solutions through architecture guidance, enablement, and continuous improvement.

• Act as the primary technical point of contact for assigned customers, building strong relationships with engineering, SRE, and architecture stakeholders.
• Design customer observability strategies and maturity roadmaps aligned with business goals and technical requirements.
• Guide customers through implementation, adoption, optimization, and expansion of observability capabilities.
• Provide expert troubleshooting, technical recommendations, and support during complex operational challenges.
• Conduct technical reviews, health checks, and architecture assessments to identify opportunities for improvement.
• Advise customers on best practices for leveraging observability technologies to improve reliability and efficiency.
• Collaborate with customer teams to develop technical roadmaps and adoption strategies.
• Identify opportunities to optimize platform usage, reduce costs, and increase customer value.
• Support root cause analysis activities and help resolve issues impacting customer experience.
• Deliver technical workshops, training sessions, documentation, guides, and enablement materials.
• Partner with internal teams to represent customer needs, priorities, and feedback.
• Participate in customer reviews to evaluate outcomes, demonstrate ROI, and identify future opportunities.
• Prepare reports and insights on customer progress, adoption metrics, and areas of focus.

Requirements:

The ideal candidate will bring strong technical architecture experience, customer-facing skills, and a passion for helping organizations improve their technology operations.

• Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent professional experience.
• 5+ years of experience in technical support, technical account management, consulting, solutions engineering, or professional services within the technology industry.
• Strong experience designing, deploying, and operating Kubernetes-based environments.
• Demonstrated knowledge of observability concepts, tools, and best practices.
• Experience working with technologies such as Grafana, Prometheus, Loki, or similar monitoring and observability platforms is preferred.
• Ability to manage multiple customers, projects, and technical priorities simultaneously.
• Strong analytical and problem-solving skills with the ability to diagnose complex technical issues.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Experience creating technical documentation, training materials, and customer enablement resources.
• Ability to travel occasionally for customer engagements, up to 25%.
• Strong customer-focused mindset with a passion for solving technical challenges.
• Preferred experience in post-sales technical roles, technical sales, customer success, or open-source technology environments.

Benefits:

• Competitive compensation package with a U.S. OTE range of $182,000–$217,000 depending on experience, skills, and location.
• Equity participation through Restricted Stock Units (RSUs).
• Fully remote work environment with a global, distributed team.
• Flexible and autonomous work culture built around trust and accountability.
• Comprehensive benefits package supporting health, wellness, and financial security.
• Generous annual leave policy with dedicated company shutdown days.
• Opportunities for professional growth and career development.
• Collaborative environment focused on innovation, transparency, and continuous learning.
• Opportunity to work with open-source technologies and influence the future of observability.
• Supportive leadership and a high-trust culture where employees are empowered to make an impact.