Lead Quantitative Analyst – Customer Lifecycle & Retention

Team: Analyst

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Identify, size, and prioritize analytical opportunities that can improve customer conversion, retention, follow-up, recapture, revenue, and broader business outcomes.
• Develop meaningful KPIs, reporting frameworks, and measurement strategies to evaluate customer lifecycle performance and business initiatives.
• Design and support experimentation and statistical measurement approaches to assess the impact of changes, campaigns, and operational strategies.
• Partner directly with senior stakeholders across Sales, Operations, Marketing, and Servicing to understand business challenges and translate them into analytical solutions.
• Build, maintain, and optimize complex T-SQL analyses and data solutions to answer strategic and operational questions.
• Analyze large and complex datasets to identify trends, drivers, opportunities, and potential risks.
• Translate quantitative findings into clear, actionable recommendations that support business and revenue decisions.
• Develop effective data visualizations and reporting that make complex analytical insights accessible to business and executive audiences.
• Independently take ownership of ambiguous or high-priority analytical problems and move projects rapidly from concept to actionable outcomes.
• Provide analytical leadership, technical guidance, and mentorship to other analysts.
• Collaborate across functions to ensure analytical recommendations are effectively implemented and measured.

Requirements

• 7+ years of relevant analytics, quantitative analysis, business intelligence, or similar experience.
• Advanced proficiency in T-SQL and experience working with complex data sets and analytical data solutions.
• Strong experience with data visualization and the ability to communicate quantitative findings through clear, compelling reporting.
• Demonstrated expertise in experimentation, statistical analysis, and measurement methodologies.
• Strong problem-solving abilities, with the capacity to structure ambiguous problems and develop practical, data-driven solutions.
• Excellent business judgment and ability to connect analytical findings with customer, operational, and financial outcomes.
• Strong executive communication skills, with the ability to present complex analytical concepts clearly to senior stakeholders.
• Ability to work independently, take ownership of high-impact initiatives, and operate with urgency and a bias toward action.
• Strong collaboration skills and experience partnering with stakeholders across multiple business functions.
• Ability to provide technical and analytical guidance to other analysts while remaining hands-on with individual contributor responsibilities.
• Reliable high-speed internet suitable for remote work, with a cable or fiber connection and Ethernet capability. Minimum connection requirements vary based on household usage, with higher speeds required for shared or heavy-use environments.

Benefits

• Annual compensation generally ranging from $140,000 to $165,000.
• 401(k) retirement plan.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Paid time off.
• 12 paid holidays per year.
• Paid training.
• Employee discounts.
• Referral program and referral bonuses.
• Fully remote work opportunity within the United States.