Lead Digital Product Manager (Customer Identity & Access Management )

Team: Product

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Define and own the multi-year product strategy for the assigned digital product family, ensuring alignment with enterprise priorities, security objectives, and customer experience goals.

• Translate strategic objectives into actionable roadmaps, product priorities, and measurable key performance indicators (KPIs) covering adoption, quality, efficiency, automation, stability, and financial performance.

• Lead, coach, and develop a high-performing team of Digital Product Managers, fostering strong product management practices, accountability, and continuous professional growth.

• Collaborate with Engineering, UX, Data, Operations, and Business Architecture teams to deliver integrated, end-to-end customer identity and access management experiences.

• Coordinate dependencies across teams, platforms, and business functions to ensure consistent delivery and alignment with broader transformation initiatives.

• Share accountability for product delivery, platform reliability, risk management, regulatory compliance, and operational performance.

• Monitor product performance and use data-driven insights to guide prioritization, resolve challenges, and identify opportunities for continuous improvement.

• Communicate product strategy, roadmap progress, risks, dependencies, and business outcomes clearly to senior leadership and key stakeholders.

• Promote outcome-based delivery practices and product-centric operating models to improve execution, innovation, and long-term value creation.

Requirements

• At least 5 years of experience leading digital product strategy across complex platforms, enterprise environments, or multi-product portfolios.

• At least 2 years of direct experience managing, coaching, and developing Product Managers or professionals in equivalent cross-functional leadership roles.

• Demonstrated ability to define and execute product strategies, manage roadmaps, prioritize initiatives, and deliver measurable business and customer outcomes.

• Proven experience defining, tracking, and interpreting KPIs to guide product decisions, assess performance, and drive improvements in adoption, quality, efficiency, or financial results.

• Strong stakeholder management and influencing skills, with experience collaborating across Engineering, Data, UX, Operations, and business leadership.

• Experience working in regulated environments, balancing strategic product ownership with hands-on execution in fast-paced delivery settings.

• Strong leadership, communication, analytical thinking, and problem-solving skills, with the ability to navigate complex dependencies and align teams around shared objectives.

• A solid understanding of digital product management, platform strategy, product prioritization, and cross-functional delivery practices.

Preferred qualifications:

• Experience in Customer Identity and Access Management (CIAM) or the broader Identity and Access Management (IAM) domain.

• Familiarity with the Ping Identity platform.

• Experience operating within large-scale enterprise technology environments.

• Knowledge of outcome-based delivery models and product-centric operating frameworks.

• Experience working with modern digital platforms, data-driven capabilities, and automation-enabled solutions.

Benefits

• Competitive annual salary: $134,000–$209,750, depending on experience and qualifications.

• Remote work flexibility: Fully remote position within the United States.

• Technology equipment: Comprehensive home-office technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Internet reimbursement: Monthly connectivity reimbursement for eligible remote employees.

• Career development: Opportunities to strengthen leadership capabilities, shape enterprise product strategy, and drive large-scale digital transformation.

• Meaningful impact: Opportunity to improve secure customer experiences and contribute to innovative digital protection solutions.

• Inclusive workplace: A professional environment that values diverse perspectives, collaboration, innovation, and equal employment opportunities.