Engineering Manager, Rep Experience

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Define team goals, expectations, and operating practices while fostering a culture of engineering excellence, continuous learning, collaboration, and accountability.
• Lead and develop a high-performing engineering organization, including sourcing and hiring senior and staff-level engineers and supporting their long-term growth.
• Partner closely with Engineering leadership, Product Managers, Designers, and GTM stakeholders to deliver high-quality software rapidly while maintaining reliable experiences for enterprise customers.
• Serve as a technical counterpart to Product leadership, contributing to product direction, technical strategy, prioritization, sizing, estimation, and engineering trade-offs.
• Participate in key technical decisions across sprint planning, software architecture and design, technical direction, and occasional code reviews.
• Remain technically engaged through hands-on coding when needed, mentoring engineers and helping the team navigate complex technical challenges.
• Own and improve development and management processes, using clear documentation and well-defined workflows to support effective execution in a remote-first environment.
• Help the team maintain a sustainable on-call model that protects reliability without unnecessarily reducing roadmap capacity.
• Engage directly with customers and GTM teams when appropriate, bringing technical expertise to customer conversations and ensuring a deep understanding of the products and workflows owned by the team.
• Contribute to broader engineering decision-making and help continuously improve the organization’s technical and operational practices.

Requirements

• 8+ years of hands-on software engineering experience, with strong technical depth and the ability to lead multiple senior and staff-level engineers.
• 3–5 years of people management experience, preferably including leadership of senior engineers and engineering managers.
• Proven technical leadership experience, including software architecture at scale, effective engineering processes, and cross-functional or cross-team collaboration.
• Strong understanding of engineering systems, particularly data-intensive systems and the technical considerations involved in building scalable products.
• Professional experience with Ruby and Python.
• Understanding of data privacy and security fundamentals.
• Strong product thinking and the ability to understand user needs, business objectives, and technical constraints when making engineering decisions.
• Excellent written and verbal communication skills, with a strong preference for documentation and structured processes in a distributed environment.
• Compassionate and thoughtful leadership style, with the ability to mentor others, give and receive constructive feedback, and build trust across teams.
• Strategic mindset combined with a willingness to get hands-on and engage deeply with technical details when necessary.
• Strong ownership, integrity, curiosity, excellence, teamwork, and a collaborative approach to leadership.
• Familiarity with React, MongoDB, SQL, and Elasticsearch is a plus.
• Experience with data platforms such as Snowflake, Databricks, Airflow, or Looker is desirable.
• Experience working in sales technology or related SaaS environments is an advantage.
• Familiarity with technologies such as React, Redux, Next.js, Ruby, Python, MongoDB, Elasticsearch, Redis, Kubernetes, Docker, and Terraform is beneficial.

Benefits

• Tier 1 annual total cash compensation of $259,200–$324,000 USD for candidates located in San Francisco, New York City, or Seattle.
• Tier 2 annual total cash compensation of $225,400–$281,000 USD for candidates in other U.S. locations.
• Compensation ranges include annual base salary and applicable annual bonus and may be adjusted based on experience, qualifications, location, and career level.
• Equity opportunities and company bonus programs may be available.
• 401(k) plan.
• At least 10 paid holidays per year, flexible PTO, and parental leave.
• Employee assistance and wellbeing programs.
• Global travel coverage.
• Life, AD&D, short-term disability, and long-term disability insurance.
• FSA/HSA and medical, dental, and vision benefits.
• Remote-first working environment with an emphasis on autonomy, documentation, and flexible collaboration.
• Opportunities to work with AI-driven products, automation, modern engineering practices, and large-scale data systems.
• Significant opportunities for technical leadership, people development, and cross-functional impact.