Engineering Manager, CRM Systems

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Lead, mentor, and grow a high-performing team of Salesforce administrators and developers while fostering strong engineering practices and AI-enabled ways of working.
• Define and execute the technical strategy, architecture, and roadmap for CRM platforms in collaboration with product leadership.
• Deliver reliable, scalable solutions supporting customer lifecycle workflows, including lead management, opportunity management, onboarding, customer support operations, and revenue processes.
• Drive improvements across platform architecture, testing, observability, deployment automation, and CI/CD practices to increase delivery speed and system reliability.
• Establish effective engineering processes covering sprint planning, technical design reviews, release management, incident response, operational support, and long-term platform maintenance.
• Identify opportunities to leverage AI capabilities and intelligent automation to improve employee productivity, customer interactions, and business outcomes.
• Evaluate build-versus-buy decisions and determine the best approach across Salesforce solutions, third-party platforms, and custom development.
• Partner with cross-functional leaders across sales, go-to-market, customer operations, and technology teams to translate business needs into impactful technical solutions.

Requirements:

• 5+ years of experience leading engineering or technical teams focused on Salesforce or CRM platforms.
• Strong software engineering background with experience in architecture design, APIs, integrations, automated testing, and CI/CD workflows.
• Hands-on knowledge of Salesforce technologies and concepts, including Sales Cloud, Service Cloud, CPQ, Flow, Apex, Lightning Web Components, data modeling, security, permissions, and system integrations.
• Experience implementing engineering best practices around planning, development workflows, code reviews, deployments, incident management, and operational excellence.
• Experience using AI-assisted development tools such as Claude Code, Codex, Cursor, or similar solutions in a professional environment.
• Strong communication and stakeholder management skills, with the ability to build trusted relationships across technical and business teams.
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
• Experience deploying AI-powered customer support, sales, or operational agents is a plus.
• Experience managing Salesforce delivery through GitHub, automated pipelines, and modern DevOps practices is preferred.
• Familiarity with complex go-to-market processes such as lead routing, opportunity management, CPQ, contracting, onboarding, and revenue operations is beneficial.
• Experience supporting customer-facing systems in fintech, financial services, or other regulated industries is a plus.
• Knowledge of security, privacy, compliance, auditability, and data governance practices for sensitive customer information is advantageous.

Benefits:

• Competitive base salary range of $220,000 - $265,000 USD, depending on location, skills, and experience.
• Additional compensation opportunities may include bonuses, commissions, and equity depending on the position.
• Employer-sponsored retirement plan with dollar-for-dollar matching contributions up to 4% and immediate vesting.
• Comprehensive health, dental, and vision insurance plans.
• Competitive paid time off and parental leave programs.
• Access to financial wellness resources, including digital tools and financial professionals.
• Enhanced mental health support for employees and dependents.
• Fertility care and family-building benefits.
• Student loan support and financial planning resources.
• Monthly work-from-home stipend and quarterly lifestyle stipend.
• Virtual team events, collaboration activities, and team offsites.
• Opportunity to work on meaningful technology initiatives that improve financial access and long-term security.
• Supportive environment focused on innovation, ownership, professional growth, and continuous improvement.