Director, Product Management

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Product Strategy & Vision: Define and execute the vision, strategy, and roadmap for a portfolio of payment applications, ensuring priorities align with customer needs and broader business objectives.
• Product Leadership: Lead, develop, mentor, and support a team of Product Managers, fostering strong ownership, collaboration, accountability, and high-quality product execution.
• Portfolio Management: Oversee products spanning point-of-service collections, card-on-file capabilities, statements, payment plans, and related payment experiences.
• Executive Partnership: Work closely with executive leadership to establish strategic priorities, evaluate opportunities, and communicate product performance, progress, and key decisions.
• Customer-Centered Product Development: Engage directly with customers and internal client-facing teams to understand challenges, identify opportunities, and ensure products address meaningful healthcare payment needs.
• Go-to-Market: Develop product go-to-market strategies and collaborate with marketing, sales, and client solutions teams to successfully launch and scale new products and capabilities.
• Business Cases: Build compelling business cases for new products and feature enhancements in partnership with engineering, marketing, sales, operations, and other stakeholders.
• Technical Product Leadership: Guide platform-as-a-service initiatives, prioritizing APIs and technical capabilities that enable internal teams and support scalable product development.
• Payments Innovation: Help evolve payment experiences across online and ecommerce channels, card-present and point-of-sale environments, recurring payments, and card-on-file solutions.
• Competitive Intelligence: Analyze competitors, market trends, customer expectations, and emerging technologies to inform product positioning and investment decisions.
• Performance Management: Establish and monitor product and business metrics, using data and customer insights to evaluate outcomes and continuously improve the portfolio.
• Cross-Functional Execution: Coordinate distributed teams across product, engineering, and business functions to manage multiple priorities and deliver products effectively in a fast-paced environment.

Requirements:

• Education: Bachelor's degree required.
• Product Experience: 8+ years of product management experience, preferably within healthcare and a high-growth B2B SaaS environment using Agile development methodologies.
• Leadership: Demonstrated experience hiring, mentoring, developing, and managing Product Managers, with the ability to create a high-performing and collaborative product organization.
• Product Strategy: Proven ability to establish product vision and strategy and translate strategic priorities into clear, actionable roadmaps.
• Payments Expertise: Experience developing and launching successful payment processing applications or comparable financial technology products.
• Platform Experience: Experience leading platform-as-a-service products and prioritizing APIs and technical capabilities that support other internal teams.
• Payment Technologies: Strong understanding of payment solutions, including ecommerce, card-present/POS, recurring payments, and card-on-file transactions.
• Technical Knowledge: Experience creating or integrating payment APIs and SDKs is valuable; familiarity with hosted payment options, NFC/EMV, and P2PE is a plus.
• Customer Focus: Deep interest in user experience, with the ability to understand customer needs and use research and product data to inform decisions.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to evaluate complex opportunities, interpret metrics, and make data-informed decisions.
• Communication: Excellent written, verbal, organizational, and interpersonal communication skills, with the ability to influence stakeholders at all levels.
• Execution: Comfortable operating under pressure, managing multiple initiatives simultaneously, and balancing strategic thinking with hands-on execution.
• Collaboration: Demonstrated ability to work effectively with engineering, marketing, sales, operations, executive leadership, and other cross-functional teams.

Benefits:

• Compensation: USD $240,000–$260,000 total cash compensation, inclusive of base salary and variable incentive, depending on qualifications.
• Remote Work: 100% remote work with home office expense reimbursement.
• Time Off: Flexible PTO plus 8 company holidays.
• Parental Leave: 100% paid 12-week parental leave for U.S. employees, with a generous parental benefit for employees in Canada.
• Health & Insurance: A variety of insurance coverage options for employees and pets.
• Monthly Reimbursements: Support for cell phone, internet, and wellness expenses.
• Professional Development: Continuing education and professional certification reimbursement.
• Employee Communities: Opportunities to participate in Employee Resource Groups.
• Work Environment: A diverse, inclusive, and collaborative environment focused on professional development, recognition, and growth.
• Mission-Driven Impact: Opportunity to contribute to products designed to improve healthcare experiences for patients and providers.