Customer Success Project Manager

Team: Project Management

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Customer Success Project Manager will oversee customer implementation projects, drive successful delivery outcomes, and build strong relationships with healthcare partners. This role requires exceptional organization, communication, and problem-solving skills to coordinate multiple teams and ensure customer success.

• Develop and maintain strong customer relationships to support successful project outcomes and high levels of satisfaction.
• Lead the planning, execution, and delivery of customer success projects while managing timelines, budgets, scope, and quality expectations.
• Coordinate cross-functional teams including business development, product, integrations, and support teams to align project goals.
• Manage customer onboarding processes to ensure smooth transitions and effective adoption of solutions.
• Serve as the primary point of contact for project-related challenges, driving timely resolution and effective communication.
• Gather and analyze customer feedback to identify improvement opportunities and enhance customer experiences.
• Create and maintain detailed project documentation, status updates, and reports for stakeholders.
• Monitor project progress and communicate risks, milestones, and outcomes to relevant teams and customers.
• Partner with leadership to support customer success strategies and operational improvements.
• Evaluate project workflows and recommend process enhancements that improve efficiency, scalability, and customer satisfaction.

Requirements:

The ideal candidate has strong experience managing complex projects, collaborating across teams, and delivering successful customer outcomes. They should be comfortable operating in a dynamic healthcare technology environment and possess the ability to balance strategic thinking with hands-on execution.

• Bachelor’s degree required.
• 6-10 years of experience in program management, project management, customer success, or a related discipline.
• Experience managing healthcare customer implementations or technology deployments preferred.
• Project Management Professional (PMP) certification or similar certification is a plus.
• Strong ability to collaborate across business functions and build relationships with internal and external stakeholders.
• Demonstrated ownership, accountability, and decision-making skills for project success.
• Continuous improvement mindset with a focus on quality, efficiency, and measurable results.
• Advanced analytical and problem-solving abilities with experience troubleshooting complex process or system issues.
• Excellent communication skills with the ability to manage multiple priorities simultaneously.
• Experience using Salesforce and project management tools such as Jira or Smartsheet.
• Healthcare industry and medical device experience preferred.
• Ability and willingness to travel up to 20% as needed.
• Flexibility to adjust working hours based on customer locations.

Benefits:

• Competitive total compensation range of $120,000 - $140,000 per year, based on experience and location.
• Fully remote work environment with flexibility and support for distributed teams.
• Comprehensive medical, dental, and vision insurance plans.
• Short-term disability, long-term disability, and insurance benefits.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Safe Harbor 401(k) plan with 3% employer contribution and immediate vesting.
• Flexible vacation plans, sick leave, and 11 company holidays.
• Home office benefits stipend.
• Opportunity to work within a collaborative, remote-first healthcare technology environment.
• Chance to contribute to solutions that improve patient monitoring and healthcare outcomes.
• Exposure to innovative healthcare technology and cross-functional growth opportunities.