Business Intelligence Architect

Team: Analyst

Location: India

Commitment: Full-time

Workplace Type: remote

Accountabilities:

• Design, develop, and maintain Power BI dashboards, MIS frameworks, and operational KPI reporting to provide accurate, actionable business insights.
• Build and manage automated reporting pipelines, ensuring data quality, consistency, and timely reporting across multiple business systems.
• Analyze operational data, validate reporting accuracy, and generate insights that support customer support and service operations.
• Identify opportunities to automate manual processes using AI, Python, or low-code technologies to improve productivity and operational efficiency.
• Support AI-driven initiatives, including workflow automation, intelligent routing, and process optimization across customer experience operations.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and deliver scalable analytics and automation capabilities.
• Document workflows, standard operating procedures, and process improvements while maintaining structured knowledge repositories.
• Present analytical findings, automation outcomes, and performance metrics to leadership, supporting informed business decisions and continuous improvement initiatives.

Requirements

• 3–6 years of experience in Business Intelligence, Business Analytics, Automation, Operations MIS, or a related analytical role.
• Strong expertise in Power BI, advanced Microsoft Excel, data modeling, and business reporting.
• Experience working with Salesforce reporting and operational data management.
• Hands-on experience with workflow automation using Python, low-code platforms, or similar automation technologies is highly preferred.
• Familiarity with Microsoft Fabric, cloud-based data platforms, Databricks, SQL, RPA tools, Jira, Wrike, or comparable workflow management solutions is an advantage.
• Exposure to AI-powered automation, prompt engineering, or large language model (LLM) tools is highly desirable.
• Strong analytical thinking, attention to detail, and commitment to data governance and reporting accuracy.
• Excellent communication and stakeholder management skills, with the ability to translate business requirements into scalable technical solutions.
• Proven ability to manage multiple priorities independently while delivering high-quality outcomes in a fast-paced environment.

Benefits

• Competitive compensation package.
• Remote-first work environment with the flexibility to collaborate across global teams.
• Opportunity to work on cutting-edge AI, automation, and business intelligence initiatives.
• Exposure to modern cloud technologies, advanced analytics, and enterprise-scale data solutions.
• Inclusive and collaborative workplace that values innovation, continuous learning, and professional growth.
• Access to employee communities, wellness initiatives, and engagement programs that support work-life balance.
• Career development opportunities within an international and rapidly evolving technology environment.