Analista de Sustentação de Sistemas | Observabilidade (Noturno)

Team: IT

Location: Brazil

Commitment: Full-time

Workplace Type: remote

Accountabilities

• Manage and monitor support tickets and incidents through , diagnosing issues and mitigating incidents within established SLAs.

• Monitor application health, performance metrics, and distributed traces for Web and Mobile environments using Datadog and/or Dynatrace.

• Perform advanced troubleshooting and root-cause investigations using centralized logs through Elasticsearch and Kibana.

• Analyze application behavior, identify anomalies, and support the resolution of production incidents.

• Monitor and validate canary deployments, analyzing error rates, performance metrics, and abnormal behavior following releases.

• Support production stability by proactively identifying potential issues and escalating critical incidents appropriately.

• Prepare technical documentation and detailed Root Cause Analysis (RCA) reports in .

• Maintain clear records of incidents, investigations, mitigations, and resolutions to support continuous improvement.

• Collaborate with technical teams to identify recurring issues and contribute to more resilient and observable systems.

Requirements

• Previous experience managing support tickets and incidents using .

• Strong practical knowledge of observability and Application Performance Monitoring (APM) tools such as Datadog and/or Dynatrace.

• Hands-on experience analyzing logs and troubleshooting production issues with Elasticsearch and Kibana.

• Experience monitoring canary deployments and validating errors and system behavior in production Web and Mobile environments.

• Ability to investigate technical incidents systematically and identify potential root causes.

• Strong analytical and problem-solving skills, with attention to detail and a proactive approach to incident resolution.

• Good communication skills and the ability to document technical findings clearly.

• Ability to work effectively in production support environments governed by SLAs and operational procedures.

• Availability to work the 22:00–07:00 night shift.

• Ability to work independently while collaborating effectively with engineering, support, and technical teams.

Benefits

• Remote work model with flexibility in working hours.

• Medical and dental insurance.

• Life insurance.

• Transportation allowance.

• Meal and food allowance.

• Wellhub fitness and wellness benefit.

• Childcare assistance.

• Assistance for employees with children with disabilities.

• Performance-based bonus.

• Birthday day off.

• Alelo Multibenefícios.

• Allya partnerships and discounts.

• Pet health insurance.

• Extended parental leave through the Empresa Cidadã program.

• Flexible dress code.

• Bike and scooter parking when working from the office.

• Opportunities for cross-functional and cross-brand career development.

• Collaborative, inclusive, and horizontal organizational environment.

• Programs focused on employee experience, culture, development, and continuous learning.

• Opportunities to work with modern technology, data, AI, and large-scale digital products.