Senior Solutions Engineer

Are you an experienced senior software developer with a passion for integrations and partnerships solutions which will help transform a customer experience??

Then Jobber might be the place for you! We’re looking for a Senior Solutions Engineer to be part of our Product Engineering & Partnerships department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Our Senior Solutions Engineer will join our Partnerships ecosystem; a rapidly growing group integral to Jobber’s core strategy. This team plays a key role in expanding our software solutions to meet all our Service Providers needs. Our app marketplace is growing with interest from a variety of external partners of all stripes. You will work closely with our Partnerships group, specifically our Platform Experience Engineering team and our Business Development group. You’ll also work with external development teams of all shapes and sizes. All of these groups work hand in hand to get valuable integrations shipped and added to Jobber’s marketplace. 

The role:

Reporting to the Manager, Software Engineering, as a Senior Solutions Engineer you will leverage your expertise in application marketplaces and APIs to drive the success of our integration initiatives. You will work closely with both technical and non-technical teams, as well as leadership, to create impactful solutions to help our customers and their small businesses be successful. You will collaborate with the partnerships team and external partner groups to deeply understand their technical operational needs and translate those conversations into actionable engineering plans. You will work closely with cross-functional teams of engineers, designers, marketers and leadership to bring these products to life and accelerate partner growth. 

We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing, using their experience to influence both a product and our team, all the while still working on developing their own craft. At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Learning and Development team, and your own sense of curiosity, we hope you develop to another level with your skill set.

As a Senior Solutions Engineer, you will:

• Work with Business Development, Jobber Engineering and External Third Parties to propose and design solutions that meet all parties needs.  
• Develop and implement integration strategies that enhance our application marketplace offerings.
• Collaborate with cross-functional teams to design and optimize API solutions (REST and GraphQL).
• Act as a liaison between technical teams and external stakeholders, ensuring clear communication and alignment on project goals.
• Provide technical support and guidance to partners throughout the integration process.
• Identify opportunities for innovation and process improvement within the integration landscape.
• Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs
• Partner with Product and Design teams to shape and define the strategic product roadmap
• Actively participate in code reviews and testing processes to ensure code quality and maintainability
• Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency
• Participate in discussions to drive consensus on optimal solutions for complex customer problems
• Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements
• Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders
• Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development

To be successful, you should have:

• Previous experience in a solutions engineering or similar role.
• Proven experience in application marketplace development and management.
• Strong knowledge of API technologies, including REST and GraphQL.
• Strong communication skills 
• Collaborative problem solving skills coupled with the ability to think on your feet
• Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack
• Proven leadership experience championing complex, high-impact projects and serving as core contributor
• Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance
• Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching
• Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving
• Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments
• Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends

It would be really great (but not a deal-breaker) if you had:

• Exposure or experience in a tech leadership role
• Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS.