Manager, Software Engineering - Fintech

Are you as passionate about the development of people as you are about building impactful products? 

Then Jobber might be the place for you! We’re looking for a Manager, Software Engineering to be part of our Fintech department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The Team:

This team's mission is to support the stream-aligned Fintech teams through technical investment in our payments and financial platforms, to reduce operational overhead and ensure stability, reliability, and accuracy of our systems. The team also contributes to ensuring regulatory compliance on handling  financial data.

The role:

As a leader in Fintech, you’ll manage the Risk Engineering and Payment Systems teams. Risk Engineering builds tooling to support the internal risk teams, to help reduce the chance of fraud and losses. The Payment Systems team builds the foundation for payments and our other Fintech offerings. Your teams work primarily in the back-end, building a stable and reliable platform. You’ll work alongside peers from Technical Product Management and the rest of the Engineering Leadership team to ensure the tools we make help home and field service companies be financially successful!

Reporting to a Senior Manager, Software Engineering, the Manager, Software Engineering will work with members of your teams to support and develop their skills and career, as we work together to empower small businesses. In addition, you will be heavily involved in the technical direction of our platform, building it out to be reliable and performant as the company grows.

The Manager, Software Engineering will:

• Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.
• Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach. 
• Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class Fintech department.
• Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.
• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our Business Technology teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.

To be successful, you should have:

• A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software.
• Strong full-stack technical background, including design and architectural experience.
• The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically and creatively to find answers to problems.
• Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be a key to success in supporting your coaching conversations and discussions.
• Collaboration down to an art. You’ll work with your direct reports or other teams to understand what they want to accomplish and develop a plan to achieve it.
• To be a leader and mentor. You’ll bring your shared experience into conversations to influence and provide constructive feedback to direct reports throughout the journey to ensure goals are being met and exceeded.

Highly desired, but not a dealbreaker:

• Previous experience with our development stack: Ruby on Rails, React, React Native, TypeScript, GraphQL
• Previous experience with payments or other fintech technologies
• Previous experience working on internal-facing platform teams