Quality Expert Reviewer

Reference: RyGR

About Dublin

Dublin, the capital of Ireland, is a bustling European hub known for its rich history, cultural heritage, and vibrant social scene. With its welcoming atmosphere, thriving tech industry, and countless pubs, restaurants, and live music venues, Dublin offers both career opportunities and a lively lifestyle. From the cobbled streets of Temple Bar to the scenic Dublin Bay, this city has something for everyone.

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The job

Start working for a globally established digital business services employer, that supports major international brands across customer experience and online safety operations. Known for the structured onboarding, clear performance standards, and genuine development opportunities, the organisation offers a professional environment where quality, consistency, and continuous improvement are taken seriously. The office is based in the Dublin city center, where different internationals teams operate. They are looking for an experienced content reviewer to join their German team.

You’ll review complex, high-risk moderation decisions, spot trends and gaps, and raise the quality bar across the team. This is a critical thinking role: you won’t just check decisions — you’ll evaluate judgement calls and ensure policy is applied with precision, consistency, and fairness.

Your daily work will include tasks like these:

• Conduct detailed quality reviews of moderation decisions across multiple workflows

• Audit cases involving sensitive content, including hate speech, violent threats, self-harm, sexual content, fraud and impersonation, exploitation, and dangerous organisations

• Review escalated and high-risk cases, assessing whether policy has been applied accurately and consistently

• Provide structured, actionable feedback to moderators to improve accuracy and policy alignment

• Identify error trends, policy gaps, and training opportunities

• Support calibration sessions to ensure consistent decision-making across teams

• Apply cultural and regional knowledge of the German market when making nuanced decisions

• Partner with operations and policy stakeholders to maintain high quality standards

• Meet daily productivity and quality targets in a fast-paced environment

We offer

• Fulltime in Dublin from the office in the city center

• Work Monday-Sunday between 08:00-19:00 (shift-based)

• Competitive salary

• Performance bonus (non-contractual, role dependent)

• 4 weeks onsite training

• Private healthcare

• 20 days annual leave + 10 bank holidays

• 4% pension

• Great relocation package:

  • Incoming flight to Dublin (“Welcome to your new city”)

  • Return flight after training completion (to visit friends/family or bring a partner to visit you in Dublin)

  • 8 weeks studio apartment provided

  • €100 per week subsistence for month 1

  • Joining bonusLocal buddy in the city

  • Support obtaining your PPS number, and Irish bank account

  • Funded travel card or e-bike membership for the first 30 days

  • Support finding permanent accommodation

  • Friendly booking/support team to coordinate your move

  • Structured onboarding programme

  • Self-serve training options for future career progression

  • 1x sporting/music event per month for 3 months (community building)

Your qualifications

💭 Fluent in German and strong in English (C1 minimum).

🎓 Proven content moderation experience

💪🏻 Emotional resilience and professionalism when reviewing sensitive content

🥇 Strong policy interpretation skills and sound decision-making

📊 High attention to detail with an analytical mindset and the ability to deliver clear, constructive feedback

Still have questions about this position? Contact us at info@jobsqd.com - our recruiters are happy to help!