Site Reliability Engineer II

Location: Tuzla, UNAVAILABLE, BIH, Sarajevo, UNAVAILABLE, BIH

Employment Type: FULL_TIME

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Deliver Resilient Platform Solutions and Help Raise the Technical Bar Across the SRE Team?

 

Why This Role Matters

At SRE II, you're no longer just learning the systems — you're shaping them. This role owns the design and delivery of reliability improvements across the Personify Health platform, drives automation that reduces toil, and mentors the engineers coming up behind you. The platform you help keep running serves members managing real health decisions, which means reliability isn't an abstract metric — it has direct human impact.

 

What You'll Actually Do

 

Deliver reliability solutions independently: Define and implement well-designed, resilient solutions to platform reliability problems with minimal rework, working within team scope under high-level guidance from the Lead SRE.

Own observability and incident response: Monitor, refine, and expand observability strategies using New Relic and related tools — proactively diagnosing and resolving issues before they reach users, and driving root cause analysis after incidents.

Analyze metrics and drive optimization: Gather and interpret system and application metrics to support performance tuning, capacity planning, and fault diagnosis across the platform.

Automate and reduce toil: Build automation for repetitive operational tasks and contribute to tooling improvements that measurably increase team efficiency.

Contribute to core SRE processes: Participate actively in planning, on-call rotations, incident triage, and metrics review — and surface process improvement recommendations based on what you observe.

Mentor junior engineers: Provide honest, empathetic technical guidance to new hires, interns, and junior SREs — helping them grow faster and produce higher-quality work.

Collaborate with development teams: Partner with engineering teams to improve service reliability, support platform management, and contribute to capacity planning decisions.

Contribute to hiring: Participate in candidate interviews and assessments, conducting calibrated, high-signal evaluations that help build a strong and diverse team.

 

Qualifications

What You Bring to Our Team

Education & Experience

• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• 3+ years in an SRE, DevOps, or infrastructure engineering role
• Prior experience in healthcare or other highly regulated industries preferred

Technical Skills

• Solid hands-on experience with AWS, including container orchestration (Kubernetes, EKS), infrastructure-as-code, and monitoring patterns
• Strong understanding of observability principles: SLIs, SLOs, error budgets, and structured alerting strategies
• Production-quality programming proficiency in Python, Go, or Java
• Experience with monitoring and observability platforms such as New Relic, Datadog, or Prometheus
• Experience with CI/CD pipelines and deployment tooling; GitLab or ArgoCD proficiency a bonus
• Familiarity with ITIL or similar incident management frameworks
• AWS cloud certification a bonus

 

 

 

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

 

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.