Site Reliability Engineer I

Location: Tuzla, UNAVAILABLE, BIH, Sarajevo, UNAVAILABLE, BIH

Employment Type: FULL_TIME

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready to Build the Reliability Engineering Skills That Keep a Healthcare Platform Running at Scale?

 

Why This Role Matters

 

Every minute of downtime on a health platform has real consequences for real members. As a Site Reliability Engineer I, you sit at the intersection of software engineering and infrastructure — learning the Personify Health platform from the inside out while contributing to the observability strategies, automation work, and incident response processes that keep SLAs met and systems healthy. This is a foundational role with clear room to grow.

 

What You'll Actually Do

 

Monitor and observe platform health: Use New Relic and other observability tools to gather and analyze metrics, identify issues proactively, and support fault diagnosis before problems reach users.

Define and apply observability strategies: Contribute to SLI, SLO, and error budget frameworks that give the team clear signals on platform reliability and performance.

Participate in incident triage and on-call rotations: Engage in the team's core operational processes — planning, on-call coverage, incident response, and metrics review — building hands-on reliability engineering fundamentals.

Automate and improve operational workflows: Identify and execute automation opportunities that reduce manual toil, improve system efficiency, and strengthen platform reliability.

Collaborate with development teams: Partner with engineering teams to improve service reliability, support platform management, and contribute to capacity planning discussions.

Solve problems with clear solutions: Work under guidance from senior SREs and your manager to prioritize and execute high-value tasks that deliver measurable quality improvements for customers and stakeholders.

 

Qualifications

What You Bring to Our Team

Education & Experience

• Bachelor's degree in Computer Science, Engineering, or a related field — or equivalent experience
• 1+ years in an SRE, DevOps, or infrastructure engineering role
• Prior experience in healthcare or other highly regulated industries preferred

Technical Skills

• Experience with AWS cloud infrastructure and container orchestration (Kubernetes, EKS)
• Familiarity with observability principles including SLIs, SLOs, and error budgets
• Programming proficiency in Python, Go, or Java
• Experience with monitoring tools such as New Relic, Datadog, or Prometheus
• Knowledge of CI/CD tools and scripting; GitLab or ArgoCD experience a bonus
• Familiarity with ITIL or similar incident management frameworks
• AWS cloud certifications a bonus

 

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

 

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.