SAP Functional Applications Manager - (Onsite in Syracuse, NY)

Team: Business Solutions

Location: Syracuse, NY

Commitment: Full-Time

Workplace Type: onsite

Salary:

Essential Duties and Responsibilities:

• Ensure the SAP environment runs optimally, providing hands-on support for day-to-day operational issues and complex troubleshooting.
• Manage SAP upgrades, patches, and system enhancements, analyzing the platform's business value to suggest improvements for efficiency and scalability.
• Ensure the security and integrity of the SAP environment, including user access, data privacy, and compliance with industry regulations and company standards.
• Generate technical health reports for the SAP landscape, focusing on system performance, API/integration throughput, batch job success rates, CPI/middleware latency, and system-wide resource utilization to provide senior management with a transparent view of landscape stability.
• Enforce standards, guidelines, and implementation methods by adopting a formal methodology to streamline deployments and reduce technical debt.
• Establish and enforce data governance policies to maintain a "single source of truth" for corporate reporting and financial consolidation.
• Resolve complex technical issues related to SAP functionality and integration, coordinating with internal IT departments and external vendors as required.
• Prioritize the SAP roadmap based on business impact; prepare and maintain project plans, budgets, and resource allocations to ensure focus on high-value initiatives.
• Convert complex business aspirations into high-quality functional specifications, ensuring the "Why" (business value) is defined before the "How" (technical configuration).
• Directly author and maintain comprehensive documentation for SAP configurations, business processes, and technical troubleshooting guides, while establishing standards for the team’s documentation output.
• Drive end-to-end change management protocols, safeguarding business continuity through rigorous UAT and formal stakeholder sign-off.
• Manage external implementation partners and offshore resources to ensure adherence to strict SLAs, budget constraints, and architectural standards. Serve as the primary escalation point for vendor performance.
• Lead and mentor a team of SAP specialists, fostering collaboration and providing guidance on best practices and continuous improvement.

Required Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent professional experience will also be considered
• Minimum of 10 years of experience managing Enterprise Application landscapes, with at least 5 years dedicated to technical SAP leadership and the delivery of high-impact solutions through close partnership with business stakeholders
• Strong ERP knowledge and cross-functional understanding with hands-on experience in related SAP applications/modules like Sales & Distribution, Inventory, Costing, Manufacturing, Planning, and Project Systems with an understanding of Financials as an advantage
• Clear understanding of end-to-end integration architecture between S/4HANA and the broader ecosystem, including SAP products (e.g. C4C, AVC, CPQ) and critical third-party solutions (e.g., Avalara, Medius)
• Extensive experience with SAP system upgrades, complex system enhancements, and high-priority production support.
• Strong familiarity with SAP cloud offerings and BTP is highly desirable to support the organization’s future-state
• This position is located onsite in Syracuse, NY at our corporate headquarters.
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