Senior Site Reliability Engineer

This position is open to candidates who are currently residing in Australia and hold full working rights (e.g., Australian citizenship or permanent residency).

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. Site Reliability Engineers are responsible for helping balance development velocity against customer-centric stability of systems through the use of prescribed SRE best practices and the creation of new processes with automation. The Senior Site Reliability Engineer is responsible for creating and leading projects around how services and other workflows should be measured as well as participating in the observability of production systems and services through day to day operational responsibilities with the intention to gain that wisdom of production to then decide what toil should be automated next. The Senior Site Reliability Engineer are expected to operate with a DevOps mindset at the convergence point of Cloud Operations, Engineering, and Technical Support within the framework of the Agile process.

What you can expect to do in this role:

• Identify improvements in both the platform and processes by implementing  established SRE concepts with the goal of improving product and system reliability
• Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes
• Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings
• Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate
• Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome
• Lead cross-team and cross-department technical collaboration in critical customer escalations
• Advise stakeholders and senior leadership on critical customer escalations
• Occasionally provide off hours support for deployments and customer escalations

#LI-Hybrid

What we are looking for:

• 2 year / Associates (Required)
• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered
• Minimum of 5 years of experience in IT (Required)
• Experience identifying, tuning, and fixing issues with software in Java (Required)
• Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers. (Required)
• Experience working within a form of the Agile development framework process. (Required)
• Experience optimizing SQL queries and database engine tuning (Required)
• Experience using and troubleshooting AWS services like: EC2, S3, CloudFront, EKS (Kubernetes), RDS, Aurora (Required)
• Experience using and troubleshooting Java technologies (Spring, Tomcat, Hibernate) (Required)
• Experience utilizing system monitoring tools (i.e. Grafana, Prometheus, LogicMonitor) (Required)
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences.
• Experience using CI/CD tools (Jenkins, Spinnaker)
• Experience writing infrastructure as a code (Terraform)
• Experience working with containers

Why Jamf?

• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering