At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
We are only able to accept applications for those based in Taiwan and have sponsorship to live and work in Taiwan.
At Jamf, we empower people to be their best selves and do their best work. The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic Jamf customers. They focus on driving successful deployments of Jamf products, accelerating adoption of the Apple platform, and maintaining a productive relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of Jamf products and integrated technologies. In addition, they represent the voice of the customer inside Jamf by working between organizations and internal business units to ensure long-term, sustainable success.
What you can expect to do in this role:
- Demonstrate a relentless passion for the success of Jamf’s customers
- Lead key initiatives pertaining to customer success
- Act as primary point of contact and technical representative for one or very few assigned customer(s)
- Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within organization.
- Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
- Advocate for Jamf products and capabilities and solutions to customer implementation
- Actively engage with customer including frequent communication to several points of contact within customer organizations
- Pursue and maintain integration capabilities with external systems to Jamf products
- Work cross-departmentally to ensure customer needs are communicated and needs are resolved
- Create and maintain a reference environment to ensure customer needs are understood and met
- Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf’s product roadmap
- Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments
- Work with customers on-site as necessary to achieve success
#LI-Hybrid
What we are looking for:
- 4 year / Bachelor's Degree (Preferred)
- A combination of relevant experience and education may be considered
- Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)
- Minimum of 3 years experience successfully integrating Apple products in highly complex corporate IT infrastructure (Required)
- Minimum of 3 years proven mastery of Jamf and/or Apple technologies (Required)
- Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment (Required)
- Exceptional Communication Skills
- Exceptional Customer Service Skills
- Ability to teach material effectively
- A balance of tenacity and strategic thinking
How we help you reach your best potential:
- Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
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