Principal Site Reliability Engineer

We are looking for an inventive Principal Site Reliability Engineer. The Site Reliability Engineering team at Jama Software is a highly skilled group of Engineers that manage and maintain the Jama Software production Cloud environment, ensuring that our customers are experiencing a fantastic SaaS experience.  If you’re the type of person that enjoys focusing on innovation and providing strong technical vision as well as working with a team to build reliable, scalable frameworks, Jama Software is the place for you. You will focus on simplifying and making the Jama Cloud easy to operate at scale. You will partner with leaders across Jama Software as a subject matter expert to help design the best architectures and processes, automations and be a role model for the SRE team in delivery and teamwork. 

We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyze and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency. You'll achieve this by crossing team and functional boundaries to advocate for reliability methodologies and will work with a variety of platform and product teams to both build reliability into our platform and drive adoption of those practices into our products. 

What You'll Do: 

• Architect, build, and maintain highly available, fault-tolerant systems using AWS/other services 
• Use Terraform to define infrastructure as code, enabling scalable, repeatable, and secure deployments 
• Continuously review and recommend the design, maintenance, development and implementation, including deployment and support, of our SaaS production platform solution using Docker and other modern web technologies 
• Set up and enforce guardrails for databases, infrastructure, and applications, ensuring consistency and adherence to best practices 
• Support operationally critical environments using monitoring tools, scripts, and logging 
• Document designs and implementations 
• Design and manage secure networking solutions, including AWS VPCs, and firewalls 
• Partner with SRE and Engineering teams to embed reliability and security best practices into the application life-cycle 
• Collaborate with fellow Engineers, Product Managers, and Quality Assurance Engineers to develop and deliver services that meet or exceed enterprise customer reliability and quality expectations 
• Participate and be effective at pair/mob programing and code reviews, both giving and receiving feedback 

What You'll Bring: 

• Bachelor’s degree in Computer Science or equivalent years of experience 
• Minimum 5+ years experience working with Java 
• Expert-level proficiency with 5+ years experience in AWS components like EC2, CloudFormation, RDS/Aurora, IAM Roles, etc. 
• Expert-level proficiency with 5+ years experience in operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, writing runbooks, etc. 
• 4+ years of systems engineering/administration and/or support experience with web applications, especially J2EE technologies and technologies like Docker, Tomcat, Nginx 
• Understanding of network fundamentals including (TCP/IP, VPN, DNS, SMTP, HTTP(S)) 
• Experience with programmatic manipulation of cloud infrastructure such as AWS 
• Scripting and automation skills using common scripting languages like python, bash 
• Experience with network and web application monitoring tools, Datadog is preferred 
• Experience with DBMS (e.g. MySQL, MS SQL, Postgres, RDS), as well as graph databases (Neo4j, ArangoDB) 
• Experience with REST 

Nice to Have: 

• Experience with SaaS application and/or product hosting, preferably in an enterprise software development environment 
• Hands-on experience working with AWS Glue, Bedrock, and Sagemaker, supporting customer-facing AI applications 
• Experience within the Scrum/Agile framework 
• Passionate, driven, intelligent, team-oriented and hard-working with the ability to raise the performance of those around you 
• Strong automation skills and independent time management skills 
• Curious and enjoys technology in all layers of the application ecosystem 
• Adopts, embraces and promotes agile and test-driven practices with your peers 
• Strong interpersonal and communication skills, including the ability to actively listen, build trust with stakeholders, identify needs, and proactively maintain positive relationships, both in written and spoken situations 
• Experience working with a diverse employee base across remote and local environments 

Perks and Benefits: 

• Virtual first and culturally diverse work environment spanning 8 countries. 
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. 
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. 
• Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
• 12 weeks of paid parental leave to bond with your new family member.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. 

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.

Jama Software participates in E-Verify and will provide the federal government with your Form I-9.