JOB SUMMARY
Jabil is seeking a Senior Cloud Hardware Technical Support Engineer who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Jabil Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager.
The ability to work across cultural boundaries and to collaborate with other teams are key skills required for this role. The position requires working in a 24/7 operation and will require someone who is pro-active and communicates effectively.
The ideal candidate will be a proven team player and capable professionalism with a history of collaborating with clients to triage issues, determine solutions, and ensuring an overall excellent customer experience. Must have the ability to drive trouble resolution of multi-severity level data center infrastructure related problems and expertise in implementing solutions to resolve these hardware anomalies.
You will also be responsible for interfacing with customers, 3rd-party contractors, and Jabil product engineering teams to ensure your deliverables meet the optimal responsiveness expected by our customers. The expectation for this position is to drive excellence in operations. Candidate should possess good presentation and communications capabilities.
Provide overall technical support, including:
Case load balance, need for escalations, and requests for assistance for engineering support
Train Level 1 thru 2 Support Technicians and/or 3rd-Party contractors, as needed
Set up simulated environments to reproduce issues and test potential workarounds
Log product defects for submittal to Engineering for product upgrade/integration
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree in CS, CE, EE or related fields.
Or a combination of education, experience and/or training
Overall 8+ years of experience in advanced technical positions (technical support, development, solution engineering, solution architect) working with data center compute, storage, and networking infrastructure environments, including previous management and/or supervisory experience.
Experience with ticketing system and technical support processes for case handling
Experience in a research and development and/or manufacturing environment and/or laboratory experience a plus
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
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