Forward Deployed Engineer (Commercial / International)

Team: Customer Success

Location: Seattle, WA

Commitment: Full Time

Workplace Type: remote

Key Responsibilities

• Customer Engagement & Technical Support: Collaborate directly with customer organizations to assess, design, and implement digital engineering solutions. Act as the primary technical liaison, addressing customer inquiries and troubleshooting issues related to digital engineering tools and software. Provide training, guidance, and best-practice recommendations to customer teams to enhance their digital engineering capabilities.
• Digital Engineering & Software Development: Utilize digital engineering tools (CAD, CFD, FEM, etc.) to analyze and simulate engineering designs and processes. Develop, test, and maintain software solutions that integrate with digital engineering workflows, following modern software development best practices. Document technical solutions, create user manuals, and produce training materials for both internal teams and customers.
• Collaboration & Reporting: Work closely with the Istari team, reporting progress, sharing insights, and aligning customer projects with our overall technical strategy. Participate in internal reviews, strategy sessions, and knowledge-sharing initiatives to continuously improve our offerings. Assist in the development of proposals and technical solutions for new business opportunities.
• Continuous Learning & Innovation: Stay updated on emerging trends and technologies in digital engineering and software development. Identify opportunities to integrate innovative tools and methodologies into customer solutions and internal processes.
• Up to 50% travel to customer sites, including International accounts in Australia

Required Qualifications

• Education & Experience: Bachelor’s or Master’s degree in software engineering, computer science or Mechanical Engineering, Electrical Engineering, with strong coding abilities. Proven hands-on experience with digital engineering tools such as CAD, CFD, FEM, or similar simulation/analysis software. Demonstrated expertise in applying software development best practices, including coding, testing, Kubernetes and version control. Previous experience in a customer-facing role, technical consulting, or engineering services is highly desirable.
• Technical & Interpersonal Skills: Strong analytical, problem-solving, and critical-thinking abilities. Excellent verbal and written communication skills, with the capacity to translate technical concepts to non-technical audiences. Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced environment. Willingness and ability to travel and embed with customer organizations as needed.
• Must be a U.S. citizen with no dual citizenship.

Preferred Qualifications

• Familiarity with agile software development and DevOps methodologies.
• Experience mentoring or training technical teams in digital engineering or software practices.
• Industry certifications or specialized training in digital engineering tools (e.g., advanced CAD, CFD, or FEM certifications).