Customer Success Data Manager (m/w/d)

Location: Munich (Haar), Germany

Time Type: Part time

Job Description

ISS FWW is Germany’s leading fund data provider and has been part of ISS STOXX since 2019.

Using data from the FWW fund database, FWW supports financial advisors and investors in making informed investment decisions.

We are currently looking to strengthen our team in Haar, near Munich, and are seeking a Part-Time Customer Success Manager - Data Solutions (m/f/d) to join us immediately.

In this role, you will help our clients transmit fund data from asset management companies to ISS FWW in standardized formats. This requires written and telephone communication with customers. You will also be responsible for coordinating and monitoring the maintenance of investment fund data and documentation.

Your Profile

• Precise, independent, and reliable working style with a strong commitment to quality
• Open and communicative personality
• Strong team player
• Logical, customer-focused, and solution-oriented mindset
• Basic technical understanding
• Experience in customer support and/or after-sales service
• Interest in building and maintaining long-term customer relationships
• Quick learner with a high level of self-motivation
• Fluent German and English, both written and spoken

What We Offer

• A dynamic and motivated team
• A professional and exciting work environment with an open company culture
• The opportunity to contribute to a leading provider of fund data solutions in Germany and work closely with clients across the investment industry

#LI-TG1 #FWW #ENTRYLEVEL

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.