We are seeking a motivated and talented individual to join our team as a Application Support Engineer. In this role, you will be responsible for providing technical support for a wide range of applications, with a primary focus on databases, SQL languages, operating systems (Windows and Unix), API integration, and web servers. As a member of our team, you will have the opportunity to support and maintain various applications, including those built on .NET, Java, and React frameworks. This is an excellent opportunity for someone passionate about application support and eager to develop their skills in a dynamic and collaborative environment.
What to Expect:
· Provide Second Tier Support to IQVIA product and projects.
· Assist in troubleshooting and resolving application issues, ensuring optimal performance and availability.
· Develop and execute SQL queries to extract and manipulate data from databases.
· Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness.
· Collaborate with developers and cross-functional teams to identify and resolve technical issues.
· Document technical processes, troubleshooting steps, and best practices for future reference.
What We Are Looking For:
· 1-2 years experience in Application and Production Support
· Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong knowledge of databases and SQL languages (e.g., SQL Server, Oracle, MySQL).
· Familiarity with operating systems such as Windows and Unix/Linux.
· Proficiency in working with API integrations and web servers (e.g., IIS, Apache, Nginx).
· Experience supporting applications built on .NET, Java, or React frameworks.
· Basic understanding of software development lifecycle and agile methodologies.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills to collaborate effectively with teams.
Bonus Points:
· Familiarity with containerization technologies like Docker and Kubernetes.
· Understanding of networking concepts and protocols (TCP/IP, DNS, HTTP).
The Team: Our diverse and international team provides exceptional support to various projects in the Middle East and Africa. We value collaboration, innovation, and continuous learning. Working with us, you will have the opportunity to work on exciting initiatives and contribute to the success of cutting-edge applications across multiple industries. Join our team and be part of a dynamic and inclusive work environment where your skills and ideas are valued and encouraged.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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