Product Reliability Engineer

Position Overview

The Platform Reliability Engineer will provide the team’s ongoing architectural evolution, development, and maintenance of the core platform focusing on payer & biller facing product solutions. This is an ideal opportunity for someone who is passionate about building delightful customer experience products in a highly scalable, reliable, and secure manner, leveraging agile principles and values, test driven development and continuous integration and deployment. We are looking for a strong business and technical problem solver, with a deep understanding of Platform Engineering principles, cloud-native technologies, and scalable enterprise architecture. 

What You’ll Do

• Collaboration: Work closely with development, QA, and product teams to ensure seamless integration and operation of new features and technologies.
• Assist with operations activities to provision, maintain, and support existing platform.
• Performance Analysis: Help analyze and optimize platform performance, identifying and implementing improvements to enhance speed, efficiency, and reliability.
• Assist Incident post-mortems to drive continuous improvement into platform and software systems and processes.
• Learning and Development: Continuously improve technical skills and knowledge through training, mentorship, and hands-on experience.
• Contribute PCI, PADSS, SOC Type2, SOX audit initiatives
• Execute against organizational KPIs.
• Automation Assistance: Help develop and maintain automation scripts and tools to improve platform operations and reduce manual intervention.
• Identify and recommend opportunities for continuously improving software engineering practices and productivity of teams for reliability and resiliency.
• Assist in completing department wide quarterly and annual goals and initiatives.
• Assist in surfacing forward-thinking cutting-edge tools and services that will improve efficiency and productivity within agile team development

Who We Seek

• 2+ years of Software Engineering experience in enterprise SaaS software development or operations, preferably within financial services or FinTech (banking, lending, payments)
• Deep knowledge of Cloud services (PaaS/IaaS) – specifically Azure and ability expand into other clouds offerings.
• Ability to manage and continuously optimize cloud utilization
• Ability to build and follow devops practices – Specifically IaC and Security.
• Ability to implement system observability (apps/infrastructure)
• Experience in one or more of (Kubernetes, Teraform, Kong/NGIX, Redis, AzureDB)
• Programming experience in IaC automation tools and languages – (Terraform, Ansible, powershell preferred).
• Strong understanding of SRE concepts and culture, with a focus on leveraging software engineering tools, methodologies, and concepts
• In-depth understanding of automation and CI/CD processes
• Ability to engage and influence product leaders, lead systems architects, and engineering managers who are either associated with the function or affected by its outcome.
• Technical experience in observability and traceability patterns and working with distributed architectures.
• Strong communication skills and ability to articulate complex material to a diverse audience.
• Experience working in highly regulated, security-focused environments (familiar with setting up controls and processes around HIPAA, PCI, SOC 2 or similar frameworks)