Senior Director, Strategic Accounts (Enterprise Technology)

About The Role

The mission of the Client Services team is to position Invisible as the trusted advisor to the leadership teams of the world’s most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our client’s needs, and then translate those needs into seamlessly integrated ‘human + technology’ solutions that can unlock exponential business value. 

What You’ll Do

As a Senior Director, Strategic Accounts, you will play a critical role in maintaining and expanding client relationships within Invisible’s most strategic accounts. You’ll act as a thought partner to senior executives at some of the world's most influential companies, helping them navigate complex technical and operational challenges facing their organizations.

You will own a small set of multi-million dollar ARR accounts (1-2 accounts max), and focus on solving problems for which there is no “off-the-shelf” or “cookie-cutter” solution. You’ll be challenged to find the root cause of the problem, and develop solutions leveraging Invisible’s unique capabilities.

As such, this is not a “cookie-cutter” account management role - you’ll have a high degree of autonomy in how you shape this role. Critical to your success will be the ability to build trust-based relationships with both your clients, as well as cross-functional teams at Invisible (Operation, Technology, Finance, and Marketing).

Note: This is an individual contributor role that acts as the “CEO” of the account. It demands a high level of cross functional collaboration but for avoidance of doubt, is an IC role with a growth path towards leadership as the business expands. 

• Build C-suite relationships with Invisible’s most strategic clients
• Coordinate executive business reviews
• Maintain high customer satisfaction (CSAT levels)
• Grow and manage a pipeline of business, from generating new leads at existing clients to negotiating and closing commercial opportunities
• Closely collaborates with internal stakeholders (Product, Technology, Operations, Marketing, and leadership) to develop solutions to meet your clients’ needs
• Lead account planning process, bringing together cross-functional stakeholders

What We Need

• At least 12 years of experience in quota-carrying sales and account management roles at Managed Services, Professional Services, or SaaS companies
• Strong executive presence, and track record of earning trust from C-suite executives at Fortune 500 companies 
• Strong written and verbal communication, and experience presenting to senior executives and board members 
• Operate with a high degree of autonomy 
• History of executing complex deals with large enterprises (>10M ARR), using a consultative sales approach  
• Working in highly technical environments, with experience selling AI solutions

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.

Compensation: 

• Base: $175,000
• Base + Bonus Target: $350,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.