Windows Management & Software Release Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

As a member of our Fleet System and Product Operations Engineering team, the Windows Management and Software Release Engineer will work with both operations and product development teams to robustly package software builds and remotely deploy them to thousands of critical customer devices all over the world. This position’s work would involve build systems, CI/CD and Configuration Platforms such as MECM with a focus on the Windows operating system. Successful candidates would bring both operational expertise and an excellent software engineering approach to drive efficient software deployment processes and ensure optimal system performance.

Roles and Responsibilities:

• Manage Windows applications configuration management and release processes
• Ensure seamless deployment across multiple remote systems
• Develop and maintain Powershell scripts to automate packaging, deployment, and configuration tasks to improve efficiency.
• Collaborate with software development teams to understand application requirements and dependencies
• Implement best practices for version control, branching, and merging strategies using Git
• Facilitate traceability and code management
• Manage software deployments using MECM, ensuring compliance with organizational standards and security policies
• Conduct regular system audits to identify configuration drifts and implement corrective measures
• Provide technical support and troubleshooting expertise to resolve deployment issues and system optimization
• Submit and communicate changes as needed using change control methodology
• Receive and respond to escalations from field support, DevOps teams, and product team
• Escalate issues to management, if necessary
• Collaborate with team as well as cross-functional team members daily
• Helps promote an environment that cultivates teamwork
• Provides guidance, creates processes and direction for operation engineers
• Execute the Intuitive strategies in a cost-effective and timely manner
• Stay abreast of industry best practices in risk management techniques and integrate new methods/tools as appropriate
• Create and maintain all aspects of documentation relative to responsibilities and processes
• Create custom reports tracking environment and device performance
• Work with the process development team to implement and integrate new/improved process workflow
• Manage and maintain Windows IoT systems at enterprise scale
• Manage Windows system hardening
• Manage software deployment through Microsoft Endpoint Configuration Manager and Intune
• Document enterprise Standard Operating Procedures (SOP), Work Instructions (WI), and systems
• As a Subject Matter Professional, takes a leadership role in executing projects/initiatives
• As required. conduct and host regularly scheduled meetings
• Create and support PowerBI reporting
• Be able to execute ad-hoc projects as assigned by management

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related discipline; or 4+ years’ experience in Software Engineering or Software Development and 3+ years of Windows Device Administration
• Proven administrative and record-keeping skills
• Solid research, troubleshooting, and debugging skills
• Experience using Microsoft Endpoint Configuration Manager
• MSI, MSIX, and EXE Software packaging and deployment through MECM and Intune
• Deploying device drivers, BIOS updates, Windows security patches, and security intelligence updates to enterprise devices
• Automated Windows OS and registry changes to enterprise devices
• Elite PowerShell scripting
• Sound coding or scripting skills in at least one language (e.g. Python, C#)
• Experience interfacing with CI/CD systems
• Experience with Git version control
• Expertise in the Windows operating systems (Win10, and Windows server)
• Proven review, troubleshooting, and debugging skills
• Self-manage workload with moderate supervision
• Experience working in Azure, Azure AD, Entra, Intune, and manage Azure resources
• Experience supporting device PKI
• Familiar with managing RBAC
• Experience with server virtualization and virtual server management (Microsoft and VMware)
• Experience managing Windows systems through industry-standard Microsoft tools
• Experience with Active Directory Services
• Experience managing physical and virtual storage as well as access permissions
• Demonstrate excellent review, troubleshooting, and debugging skills
• Ability to work autonomously
• Self-manage workload with moderate supervision
• Learn quickly, and effectively manage workloads as a part of a team and by yourself.
• Thoroughness in completing tasks is imperative.
• Be able to execute ad-hoc projects as assigned by management

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.