Storage and Backup Operator/Engineer

Location: Paiania, Attica, Greece

Department: Technology

Workplace: hybrid

Employment Type: full

Description

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.

Our mission is to shape the future through technology, with human capital as the key driver of success in today’s fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.

We are seeking a skilled Storage and Backup Operator/Engineer to join our team. The ideal candidate will have hands-on experience in the day-to-day operation of enterprise-level storage and backup solutions—particularly NetApp storage systems and Commvault backup platforms—along with operational expertise in Nagios/Zabbix for monitoring and alerting.

Responsibilities

The successful candidate will be responsible for:

• Managing and monitoring NetApp storage systems to ensure optimal performance, reliability, and scalability
• Administering Commvault backup and recovery solutions to ensure consistent and accurate data protection
• Operating, monitoring, and troubleshooting Fibre Channel switches within the SAN infrastructure, ensuring stable connectivity between storage arrays and servers
• Operating and maintaining the Nagios and Zabbix monitoring systems to track infrastructure health, performance metrics, and alerts
• Performing routine storage performance tuning, system health checks, and backup job validation; updating backup plans based on business needs
• Troubleshooting and resolving issues related to storage performance, data access, and backup failures; escalating tickets to 2nd level support, vendors, or management as needed
• Responding to and resolving storage, backup, and system alerts raised through monitoring tools
• Preparing and maintaining documentation related to system configurations, backup schedules, and recovery procedures
• Providing tier-2/3 support for storage and backup-related incidents
• Staying updated on emerging technologies and industry best practices in storage and backup management

Requirements

• Bachelor’s degree (or equivalent) in Computer Science, Electrical Engineering, or a related engineering discipline
• Familiarity with:
  a. System administration (MS Windows, Linux)
  b. Hardware virtualization
• Familiarity with IP networking
• Strong analytical and problem-solving skills
• Ability to work independently in a multi-vendor environment
• Flexibility and willingness to participate in non-standard working-time models (e.g., on-call/standby)
• Excellent command of English (spoken and written)

Desired Skills

• Experience in a Service Provider environment
• Network and systems administration experience
• Previous experience with NetApp storage systems (installation, configuration, monitoring, troubleshooting)
• Previous experience with Commvault backup and recovery solutions (installation, configuration, troubleshooting)
• Familiarity with Nagios for system monitoring, alerting, and performance tracking
• Understanding of storage protocols (FCP, iSCSI, NFS, CIFS, etc.) and SAN/NAS environments
• Basic understanding of data protection, encryption, and compliance standards

Personal Characteristics

• Strong communication skills
• Ability to work effectively under pressure
• Ability to prioritize technical issues
• Strong troubleshooting, analytical, and problem-solving capabilities
• Ability to work both independently and as part of a team
• Excellent written and verbal communication skills

Benefits

INTRACOM TELECOM offers an excellent working environment that fosters team spirit, collaboration, and continuous learning. Career progression is based on performance, and we provide competitive remuneration aligned with our core belief: "Our competitive advantage is our human capital."

Additional benefits include:
✔ Continuous training and professional development to stay ahead of technological advancements.
✔ An equal opportunity workplace that values diversity, ensuring fair treatment regardless of ethnicity, nationality, religion, disability, gender, sexual orientation, union membership, political affiliation, or age.