CFA - Information and Communication Technology (ICT) Officer (Product Management – Knowledge Management Systems) (P)

Location: Valencia, Spain

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM.

Context

Under the overall supervision of Deputy Director (Digital Enablement and Engagement) and direct supervision of the Chief, Operations and Mission Engagement Solutions (OMES), the Information and Communications Technology (ICT) Officer (Product Management – Knowledge Management Systems) will be responsible and accountable to provide International Organization for Migration (IOM) with knowledge management systems and platforms that enable communications and strengthen evidence-based policy making. They will define and execute the end-to-end product strategy for Operations, Media and Communications including Artificial Intelligence (AI)-enabled Agents in the Knowledge Management (KM), collaboration and communications divisions, ensuring they integrate seamlessly into IOM’s knowledge management platform (POEM), internal and external communications platforms (external websites and intranet), reflect departmental knowledge, and deliver measurable value to operational, communications teams and users. The role will shape the vision, roadmap, and governance for knowledge management systems and platforms, and multi-agent AI systems within the Knowledge for Operations, and the Media and Communications portfolios. 

The Information and Communications Technology (ICT) Officer (Product Management – Knowledge Management Systems) will define and articulate the AI strategy for the Knowledge for Operations, and the Media and Communications portfolios including how Agentic AI capabilities—retrieval-augmented agents, workflow copilots, document intelligence, and domain-specific expert agents—integrate with knowledge systems and business workflows. Work with business experts to embed domain knowledge, tacit knowledge, and policy nuance into AI system prompts, workflows, and reasoning chains. They will ensure AI products incorporate IOM safeguards, programme policies, and operational constraints into their cognitive workflows.

IOM, UN Migration Agency in Valencia, Spain is looking for an Information and Communications Technology (ICT) Officer (Product Management – Knowledge Management Systems) who will be responsible and accountable to provide International Organization for Migration (IOM) with knowledge management systems and platforms that enable communications and strengthen evidence-based policy making.