Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
The Data Foundations team owns a wide range of APIs and core services that support customer data management and integrations. We are responsible for the services which power user identity, segmentation, and data interactions across the platform. Our team also manages integrations with Salesforce, Stripe, Jira, GitHub, and many other apps, ensuring seamless data synchronization across external systems.
We work primarily with Ruby on Rails and Ember.js
What will I be doing?
- Design, develop and maintain APIs that handle user, company, and conversation data.
- Build and enhance integrations with apps like Salesforce, Stripe, Jira, GitHub.
- Maintain and enhance key developer-facing documentation (Dev Docs)
- Implement systems to monitor what we have build, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.
- Collaborate with Product, Design, and Customer Support teams to ensure our data services meet business needs and provide a great developer experience.
What skills do I need?
- You have a few years of full-time, professional work experience using a modern programming language on a daily basis.
- You have experience handling queueing systems
- You have good experience with creating and consuming APIs, API documentation.
- You have some hands-on cloud provider experience (preferably AWS).
- You are aware of the importance of data security and privacy
- You can demonstrate impact that your work has had
- You care about your craft
What We're Looking For
- Strong experience in backend development with Ruby on Rails or similar
- Familiarity with APIs, webhooks, and data integration best practices.
- Experience working with relational databases (PostgreSQL, MySQL, or similar).
- Knowledge of frontend development with Ember.js is a plus.
- Ability to debug and optimize distributed systems and APIs.
- Familiarity with data privacy and compliance concerns related to customer data.
- Strong problem-solving skills and a collaborative mindset.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
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