Backend Software Engineer (Infra Engineer)

Location: Palo Alto, CA

Backend Software Engineer (Infra Engineer) — Palo Alto, CA (On-site)

Job Overview
We are seeking a Backend Software Engineer to help us redefine customer interactions and loyalty through AI. In this role, you will develop and enhance the backend systems that power our cutting-edge AI platform, which delivers real-time, personalized customer engagement, faster problem-solving, and proactive support to drive long-term business growth.

You will design and implement scalable, efficient infrastructure to support our AI agents, ensuring they deliver VIP-level service in every customer interaction. Your contributions will directly align with our mission: to create happy, loyal customers by elevating every experience through innovation and technology.

Responsibilities
• Design, develop, and maintain robust, scalable backend services that power AI-driven customer engagement solutions.
• Implement and integrate AI models, including LLM technologies, to deliver personalized and seamless customer interactions.
• Optimize backend systems for performance, scalability, and reliability to support real-time AI-driven workflows.
• Collaborate closely with cross-functional teams, including marketing, sales and product managers, to innovate and refine AI-powered solutions.
• Stay updated on emerging AI and backend technologies to propose and implement innovative solutions.

Qualifications
• 5+ years of professional experience in backend software engineering.
• Strong experience designing and building scalable, high-performance backend services and APIs.
• Proficient in cloud services and API development; experience with Google Cloud Platform (GCP) is preferred.
• Experience with LLMs, Generative AI, or AI model integration is a plus but not required. Familiarity with open-source LLM frameworks is a plus, and experience in modern AI voice agent systems is a strong plus.
• Strong programming skills, particularly in Python and Go, with an emphasis on writing clean, efficient, and maintainable code.
• Passionate about leveraging technology to drive business innovation and improve customer experiences.
• Comfortable working in ambiguous and rapidly evolving environments, with a proactive and adaptable mindset.
• Fast learner with a startup mentality, capable of taking initiative and thriving in a dynamic, fast-paced team.

What We Offer
• Opportunity to work with a groundbreaking AI technology company.
• A collaborative, innovative, and dynamic work environment.
• Competitive salary and benefits package.
• Career growth opportunities in a rapidly expanding sector.

Compensation: $160,000 - $180,000 per year (base salary), plus equity and a performance-based year-end bonus.

APN Job ID: 155774

About Us
IntelliPro Group Inc. is a global staffing and talent solutions company. We connect exceptional professionals with leading organizations across technology, engineering, and professional services. By partnering closely with both clients and candidates, we build long-term relationships that help businesses grow and careers thrive.