Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek.
For more information, visit: insulet.com and omnipod.com.
Position Overview:
Reporting to the VP, Digital (DCX) CX Product Management, the Senior Director Product Management, International Digital CX will play a key role in leading the governance, socialization, roadmap and execution for the standardized MVP product (direct, indirect) in international markets, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, they will own the vision, governance and evolution of the international Minimal Viable Product for direct and indirect country launches, partnering with DCX product management, Customer Facing Software, ADO and UX, along with commercial leaders. As such, they will play a key role in bringing Omnipod 5 to new international customers in a scalable way and help drive Insulet’s international growth.
Responsibilities
Cultivate deep understanding of customer needs, regulatory context and business needs in new countries, working closely with the international commercial team and country general managers.
Own the governance and strategy for MVP product (direct, indirect) based on Insulet’s international growth strategy
Serve as an evangelist for the MVP concept, including roadshows and regular communication with international teams
Develop 24-month roadmap for direct and indirect MVP product based on international growth plan and ART roadmaps, partnering closely with DCX PMs, Omnipod 5, Commercial, Agile Delivery Office, Customer Facing Software and other teams
Develop process for defining product development and work collaboratively to create them
Partner with Agile Delivery Office, Commercial Teams, Costumer Facing Software and other key partners to set agenda for MVP Governance Steerco meetings
Define, socialize and govern exception process for MVP capability set
Work across Agile Release Teams and product leaders to determine scope and capability needs
Develop and articulate a clear vision and lead execution of integrated technology roadmap to deliver the technology required to support Insulet’s go-to-market and end-to-end customer experience, globally
Prioritize across customer, business, technical needs. Work closely with product owners to deliver Digital customer experience execution across squads
Define integrated release targets & scope, value proposition & delivery to drive growth, and improve business metrics including retention, complaints, NPS, cost to sustain, and time to market
Collaborate with Product Marketing Managers, regional commercial leaders, and customer service leaders to shape country launch strategy
Manage and develop best in class product owners who are assigned to various DCX products
Coordinate on architecture and scalability requirements and guide investment timing
Create bottom-up planning for annual & strategic plans
Key Decision Rights
Decisions related to international direct and indirect MVP product, including governance and exception process
Evolution of MVP product and process
Required Leadership/Interpersonal Skills & Behaviors
Experience working with international teams
Ability to communicate new ideas to a broad audience of stakeholders
Role modeling cross functional collaboration and agility
Enterprise mindset (understands impact of their decision on other functions and products)
Leading without Authority
Experience leading teams and developing team members
Lead cross functional teams with accountability for their execution
Leadership accountability or building team and guiding difficult cross-functional decisions
Influence, interact, and lead globally
Strong customer-focused and business mindset, with proven ability to translate those into customer experiences
An enterprise-level thinker and leader in decision making
Build strong teams and working relationships
Strong communication skills - written and oral
Required Skills and Competencies
Ability to translate complex strategies into high impact tactical initiatives with strong project management
Strong market and technology understanding and natural ability to bring these together to meet organizational goals; instincts to use data to make those determinations
Own business cases. Work cross functionally to develop and realize business case for investments anchored in customer needs, how to realize that globally, and deliver against business case
Translate business cases into a roadmap informed by technical constraints.
Balance technical with desired business outcomes
Education and Experience
10+ yrs experience in a Product Development leadership position and 5+ yrs as a senior-level leader within product development ; matrix leadership experience preferred. Bachelors degree.
5+ years of digital product experience not limted to website, mobile, omnichannel, etc. Experience developing and commercializing connected products/line extensions
Experience leading product development
Experience building world class product teams
Diabetes experience or knowledge a plus
Additional Information
The position can be remote, hybrid or in-person at our Acton, MA headquarters. The preferred location is near San Diego, CA or Acton, MA.
Travel is estimated at 25% but will flex depending on business need.
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
Additional Information:
The US base salary range for this full-time position is $234,150.00 - $351,225.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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