Engineering Operations Technician Lead (Acton, MA) (On-site)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: Supervisor, Engineering Operations Technician

FLSA Status: Non-Exempt

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades, we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance-driven individuals who want to be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

This position will be primarily responsible for ensuring the smooth operation of our engineering teams, monitoring and maintaining staff of mission-critical equipment and materials, supporting operations of engineering laboratories, and promoting a safe work environment.

Responsibilities

• This position has supervisory responsibilities.
• Overseeing and guiding the Acton team of technicians, ensuring their work aligns with project goals and organizational standards.
• Implementing and maintaining quality assurance protocols to ensure high standards of technical work and product output.
• Providing guidance and support to junior technicians, fostering their professional growth and development
• Maintain accurate inventory records, monitor stock, and reorder supplies as needed
• Adhere to 5S principles for organizing and maintaining a clean and efficient workspace.
• Diagnose and resolve technical issues while ensuring timely repair and replacement of faulty equipment 
• Supports equipment preventative maintenance and calibration while maintaining equipment availability 
• Coordinate logistics for equipment deployment 
• Actively support a safe work environment, promote a safety culture, and maintain PPE.

Required Skills and Competencies

• Clearly and effectively communicates information.
• Ability to follow established procedures and/or methods with a moderate degree of supervision
• Applies basic analytical and administrative/technical skills to perform routine activities
• Ensures accuracy and precision through strong attention to detail
• Ability to learn and adapt to new technologies.
• Assess workload and prioritize tasks effectively.
• Familiarity with various engineering equipment (e.g., lab instruments, testing devices)
• Office Software Proficiency (Word, Excel) and technical writing capabilities
• Work effectively with cross-functional teams

Education and Experience

• High School diploma / GED and 3+ years of relevant experience, or associate’s degree/Vocational Technical School diploma with focus on related field and 1+ years of relevant experience

Additional responsibilities and skills for Engineering Operations Technician

• Intermediate Understanding of Android & iOS Operating Systems

Additional Information

• This position is in person in Acton MA.
• Travel is estimated at 10% but will flex depending on business needs and deadlines.

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite  

Additional Information:

The US base salary range for this full-time position is $25.96 - $39.01. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.