Staff Software Engineer, Order Quality

About the Role:

As a Staff Software Engineer on the Order Quality team at Instacart, you'll be at the forefront of enhancing customer satisfaction in online grocery shopping. Your work will directly impact millions of customers by ensuring accurate item availability, optimizing replacements, and providing real-time order updates. This role offers an exciting opportunity to leverage your technical expertise to solve complex challenges and drive innovation in the rapidly evolving e-commerce landscape.

About the Team:

The Order Quality Team at Instacart is crucial in delivering a seamless and dependable shopping experience. We focus on three key areas:

• Availability: Predicting item availability using machine learning and real-time data.
• Replacements: Developing algorithms to identify optimal substitutes for unavailable items.
• Order Status Updates: Maintaining real-time transparency through integrated live activity tracking.

Our mission is to swiftly and efficiently address issues, ensuring a high-quality experience for our customers. By joining this team, you'll be part of a group that embodies Instacart's values of "Go Far Together" and "Grow the Pie" by creating solutions that benefit customers, shoppers, and retail partners alike.

About the Job:

As a Staff Engineer on the Order Quality team, you will:

• Lead the design, implementation, and deployment of high-scale, cross-functional systems that enhance customer satisfaction in online grocery shopping.
• Collaborate closely with machine learning teams to develop and implement scalable software solutions that leverage data-driven insights.
• Provide technical leadership and mentorship to junior engineers, fostering a culture of innovation and continuous improvement.
• Advocate for and implement new technologies that can improve system resilience and efficiency.
• Work cross-functionally to translate business requirements into robust technical solutions.
• Contribute to maintaining Instacart's position as a leader in retail technology through innovative problem-solving and technical excellence.

This role embodies our "Roll Up Your Sleeves" value, as you'll be diving deep into complex problems and working tirelessly to find creative solutions that drive our business forward.

About You:

Minimum Qualifications:

• Bachelor's and/or Master's degree in Computer Science (CS) or a related field, or equivalent practical experience.
• 10+ years of experience in building and managing scalable platform solutions.
• Proven track record in leading the design, implementation, and deployment of high-scale, cross-functional systems.
• Excellent technical communication skills with a capacity to work effectively with engineering teams and cross-functional units.
• In-depth knowledge of systems architecture and service-oriented solutions.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Demonstrated leadership in project management and engineer mentorship.

Preferred Qualifications:

• Experience working with machine learning teams to support and implement data-driven applications.
• Proficiency in Ruby and/or Golang.
• Familiarity with large-scale e-commerce systems and real-time data processing.

At Instacart, we believe in "Putting it all on the Table" and "Serving Generously." As a Staff Software Engineer, you'll have the opportunity to share your expertise openly, engage in constructive dialogue, and contribute to a culture of transparency and continuous learning. Your work will directly serve our customers, shoppers, and partners, making a tangible difference in people's lives.

Join us in solving some of the most exciting challenges in e-commerce and help shape the future of online grocery shopping!