Software Engineering Manager, Delivery

Overview

About the Role

At Instacart, our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. As the Engineering Manager for our Delivery Team, you will be an essential contributor to this mission. Delivery team is responsible for creating a seamless experience to deliver orders from grocery stores to our customers on time with the highest quality. Your leadership in driving the strategy and technical trajectories for our perfect delivery framework, coupled with your aptitude to deliver complex projects through cross-functional collaboration, will significantly enhance our business metrics.

You will play a transformative role in enhancing customer satisfaction, reducing delivery failures and fostering a delightful Instacart delivery experience. Your acumen in recruiting, developing, and nurturing top talent, will be pivotal as we grow, daring to innovate for long-term industry-wide growth.

About the Team

As part of the Shopper Org, our Delivery Team strongly embodies Instacart's competency of 'Solving Creatively.' We are responsible for key metrics affecting business health, including customer satisfaction, improving delivery times and reducing failed deliveries. Our team's mission is to foster a transparent real-time delivery experience, equipped with robust detection systems for proactive issue resolution using AI/ML systems and an efficient reverse logistics setup.

Representing the core function of order fulfillment, we are driven by the spirit of 'Rolling Up Your Sleeves' to make sure groceries arrive seamlessly at customers' homes.

About the Job 

• Leading a 7-10 person full-stack + mobile team with hands-on technical guidance, focusing on the core delivery experience.
• Collaborating cross-functionally with Product, Design, Data, ML, and senior leadership across the company to deliver complex projects within ambitious timelines.
• Driving the team’s strategy, roadmap, and crucial technical decisions.
• Recruiting and developing top talent for the technical leadership of our rapidly-growing engineering team.

About You

Minimum Qualifications

• 2+ years of experience managing teams of software engineers.
• Adaptive, effective leadership in a fast-paced environment.
• Experience working proactively in a dynamic environment, making difficult prioritization decisions.
• Strong project management skills.
• Excellent product intuition and business competence to drive innovation.
• Ability to balance business needs and a sense of urgency, while delivering high-quality solutions.
• Excellent written and verbal communication skills, effective cross-functional leadership.

Preferred Qualifications

• Bachelor’s degree or higher in Computer Science or related field.
• Experience working with ML / LLM systems.
• Experience with Datadog or other Observability systems.
• Familiarity with Snowflake.

We value all perspectives and believe in long-term solutions where everyone wins. Let's 'Go Far Together' at Instacart!