Solution Architect

Team: Customer Success

Location: Paris, France

Commitment: Full-Time

Workplace Type: hybrid

What You Will Do:

• Proactively engage with and reache out to customer technical decision-makers and influencers. Utilizy information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation.
• Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
• Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
• Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties.
• Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.

What You Will Need:

• Bachelor's degree in Computer Science or a related field.
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies.
• You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming.
• Strong communication skills in English and French.

What We Offer:

• A chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• To be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google.
• Access and opportunity to gain a limitless network all over the globe
• Access to many hard and soft skills pieces of training to help you improve and challenge yourself. 
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• Inclusive Private Health Insurance,
• Smart Work Model side benefits to support food and bill expenses,
• FUn with the occasional team activities!
• No Dress Code!