Head of Forward Deployed Engineering

Location: Encore AI (IL)

Experience Level: Senior

Description

Encore AI builds the production-grade AI backbone for top-tier enterprises. We don't just wrap LLMs. Our platform autonomously handles mission-critical workflows, replacing operational friction with seamless, predictive experiences. We are a lean, engineering-driven company working directly with the biggest players in the market.

We are looking for a Head of Forward Deployed Engineering to lead the team that turns our platform into live production systems inside the largest enterprises. You will own a team of 10+ FDEs (and growing), the delivery bar they are held to, and the outcomes they ship.

This is a player-coach role. You set the standard, build the system that enforces it, and stay close enough to the work to review a flow design and call out what's wrong.

What You'll Do

• Own delivery outcomes. On-time go-lives, production stability and client satisfaction all land on your desk. You manage by data: delivery metrics, quality signals, escalation rates and client feedback.
• Raise the bar. Run a clear performance system with a defined FDE bar, 30-60-90 ramps for new hires, and honest evaluations. Coach the people who can grow. Make the hard calls on those who can't.
• Run the operating rhythm. Own the flow review forum, the deployment status cadence, and the on-site schedule across clients.
• Grow the team. Own the hiring pipe, from sourcing through a practical interview loop to onboarding that gets new FDEs to independent delivery in 90 days.
• Stay in the field. Show up at key clients, especially around go-lives. Your credibility comes from being in the room, not above it.

Requirements

• 3+ years managing a technical delivery team such as solutions engineering, professional services or implementation (team of 5 to 15).
• Technical depth. You can review a solution design, challenge an integration approach, and understand LLM-based systems well enough to hold a quality bar.
• Proven bar-raising. You have inherited a team, defined what good looks like, measured against it, and acted on the results, including the uncomfortable parts.
• Comfortable in front of enterprise stakeholders, from steering committees to go-live war rooms.
• Clear thinking and clear writing. Hebrew fluency and strong English.

What Success Looks Like

A team where every FDE meets a known bar, deployments ship on time and hold in production, and clients ask for more. Measured in outcomes, not activity.

Why Join Us?

• Real scope. A 10+ person team, the biggest clients in the market, and a direct seat at the leadership table.
• Build the system, not just run it. The delivery playbook is being built now. You will shape it, not inherit it.
• Direct line to the platform. You work with R&D, not around it.
• High bar, high trust. We hire few, trust deeply, and expect excellence.

Ready for the challenge?