Lending IT Integrator

Location: Makati City, NCR, PH

Employment Type: Full time

IT Integrator

If you want to work at a place where you will make an impact on developing ING strategic service offerings, where we endorse a proper engineering culture, and where we believe that the sky is the limit to where we can be in the future, please read on.

The opportunity

ING is looking for an experienced IT Integrator to join our Lending, CMA and SSG department to step into IT Integrator role. ING’s goal is to enable people to “do their thing” and empower them to stay a step ahead in life and business. We are one of the largest banks in Europe and we are continuously evolving to become one of the most innovative companies in the banking sector using proven and art of the state technology.

The department is servicing three ING business departments:

• Lending, being on a mission to become fully digitized and data led, enhancing the experience of our clients and our employees. Lending is the core of ING’s lifeline. Hence also the driver in ING’s transformation journey.
• Capital Market Advisory (CMA) is enhancing our ability to compete more effectively in clients' boardrooms for high-value fee and advisory services. We are also aligning our internal capabilities to accelerate capital velocity. CMA encompasses Corporate Finance, Global Capital Markets, Corporate Investments, Acquisition Finance, and the Loan Distribution Group.
• Sustainable Solutions Group, enhancing sustainability efforts and delivering superior solutions to clients. This initiative consolidates various sustainability functions to drive systemic change and reinforce ING’s position as a sustainability leader

In our urge to make complex business processes simple, reusing data, following the patterns it provides and predicting the investments we make in our clients, is key. We are tackling fundamental, high impact solutions in the financial services industry. We are talking of game changers.

The team

Together with other IT Integrators you form a Chapter with the purpose to improve continuously and extend our expertise and to coordinate delivery of complex solutions going beyond the scope of a Product and Tribe.

IT Integrators work in close collaboration with internationally diversified Squads over the complete Lending, CMA, SSG portfolio.

The role is a critical position focused on ensuring operational excellence across Lending and related domains through strong governance, risk management, and infrastructure oversight. This role combines technical expertise in areas such as change management, disaster recovery, capacity planning, vulnerability remediation with a proactive approach to compliance and risk mitigation. It requires acting as a key liaison for global infrastructure, maintaining configuration and data integrity, and driving continuous improvement in lifecycle and contingency planning. Success hinges on collaboration, adaptability, and technical acumen to deliver secure, resilient, and efficient IT services aligned with business needs.

Roles and responsibilities

As an IT Integrator, you will play a pivotal role in supporting and driving operational excellence across Lending and related domains. Your responsibilities will include:

• Change Management / Lending CAB: Lead and coordinate change management processes, ensuring smooth transitions and compliance within the Lending CAB framework.
• DR Exercise Coordination & DR Guild Contribution: Organize and facilitate Disaster Recovery exercises, actively contribute to the DR Guild, and ensure readiness for business continuity.
• Infra Capacity Management, Forecasting & Rightsizing: Oversee infrastructure capacity planning, forecasting, and rightsizing to optimize resource utilization and support business growth.
• SPOC towards Global Infra: Act as the single point of contact for global infrastructure matters, ensuring effective communication and issue resolution.
• Leading Nexus Hygiene: Champion Nexus Hygiene initiatives to maintain system integrity and operational standards.
• Vulnerability Management (K3 & K4): Manage vulnerability assessments and remediation for K3 and K4 environments, ensuring robust security postures.
• Managing LCM Issues: Address Lifecycle Management issues, driving timely resolution and process improvements.
• Configuration Management & Data Quality in CMDB: Oversee configuration management and proactively manage data quality issues within the CMDB.
• SPOC for Weekly IT Risk (1LDOD): Serve as the primary contact for weekly IT risk reviews (1LDOD), ensuring risks are identified, assessed, and mitigated.
• Sourcing / Service Management (Intra Group): Support intra-group sourcing and service management activities, collaborating with stakeholders to enhance service delivery.
• TIA, RCSA (Supporting Role): Assist with TIA and RCSA processes, contributing to risk and control self-assessments.
• Maintain Exit, Contingency & BCP Plans: Develop and maintain exit, contingency, and business continuity plans for services provided by Lending, including supporting third-party contract management.
• Collaboration & Stakeholder Engagement: Work closely with squads, architects, management, and external partners to deliver solutions that meet business needs and regulatory requirements.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Your profile (Desired Skills & Experience)

• Bachelor's or master's degree.
• You are a natural team player who forms relationships based on social skills rather than hierarchical structure.
• Close cooperation with your fellow IT Integrators, architects, management, and the DevOps squads is your greatest achievement.
• You are an energetic and proactive person with a passion for how to use the right tools and techniques for the environment and a positive, “Do it-Try it-Fix it” mentality.
• Proactive Ownership: Take initiative and full ownership of assigned activities, driving results and continuous improvement.
• Collaboration: Build strong relationships across teams, acting as a trusted partner and effective communicator.
• Adaptability: Thrive in a dynamic environment, adapting to changing priorities and emerging challenges.
• Technical Acumen: Demonstrate deep understanding of IT infrastructure, security, SaaS management, and risk processes.
• Attention to Detail: Ensure accuracy and quality in configuration management, data handling, and risk assessments.
• Resilience: Maintain composure and effectiveness during DR exercises, incident management, and high-pressure situations.
• Continuous Learning: Stay curious and committed to personal and professional growth, embracing new technologies and best practices.
• Apply knowledge of sourcing and service management to support intra-group activities effectively.
• Compliance & Risk Awareness: Uphold high standards of compliance, risk management, and data compliance/protection in all activities.
• Excellent oral and written command of English