Customer Insights & Data Analyst

Location: Brussels, BRU, BE

Employment Type: Full time

What will you do?

Turning analysis into insights

• Build a deep understanding of ING’s customer datasets and analytics platforms, exploring and analysing data to uncover patterns, pain points, and opportunities.
• Transform complex findings into smart, insight‑rich reporting and clear, actionable recommendations that guide strategic decisions across the organisation.
• Act as a strong insight partner by challenging internal teams with fact‑based conclusions and translating analytical outcomes into tangible business impact.

Discover what truly matters to customers

• Lead customer insight research and gather data that reveals customer needs for your domain(s)
• Validate ideas and challenge assumptions using facts, not opinions
• Work with CX experts to shape new concepts and solutions
• Be the ambassador of the "voice of the customer," amplifying insights across the business

Make your story stick

• Present insight using strong visualizations and compelling storytelling
• Tailor messages to different audiences – from operational squads to senior leadership
• Turn your findings into real improvements that boost NPS and customer satisfaction
• Confidently explain, defend, and clarify your analyses to diverse internal audiences—from squads to senior leaders.

How to succeed

We hire smart people like you for your potential, curiosity & drive.

• You have proven experience not only in analysing data, but also in interpreting results and turning them into clear business insights.
• You feel comfortable presenting and articulating these insights internally and challenging stakeholders when needed.
• You are extremely customer-focussed, a true team player, and well organized whilst displaying high flexibility
• Be analytical: extremely curious, love solving solving puzzles and explaining insights clearly  
• Experience in SQL is a must. SAS, Cognos, Adobe, Power BI and similar tools nice to have. Experience with research, experimentation or customer insights a bonus
• You love take ownership and like to challenge the status quo
• Excellent level of English, and Dutch and/or French

At ING, you’ll be supported to grow into an even more awesome version of yourself:

You’ll get:

• Access to ING’s Analytics Academy & CX (PACE) training
• Opportunities to lead high-impact, visible projects
• Exposure to end-to-end bank activities across products & channels
• A front-row seat in ING’s global CX & innovation community
• Continuous learning through experimentation, mentoring, and learning-by-doing

The team

We are a customer-obsessed, high-energy, and impact-driven team with a simple mission: Make the customer voice roar across ING Belgium..

As a CoE CX & Innovation:

• We steer the NPS strategy across the bank, channel and products
• Embedding the CX vision and criteria for success in close collaboration with the commercial teams and product / channel tribes and global.
• Accelerating the strategy through out of the box thinking, validated learning, experimentation and go-to-market innovation.

Ready to create impact?

If you’re excited by the mix of data, research, customer behaviour, and business impact, we’d love to meet you.