Site Reliability Engineer (SRE) - Application Support

Location: Lisbon, Lisbon, pt

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. Present in 19 countries, we are a team of more than 28,000 professionals worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you!

Job Description

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications while supporting a fast-paced production environment.

You will play a key role in incident management, service monitoring, release coordination, and operational support, working closely with development, infrastructure, and business teams to deliver a reliable and high-quality service. The position includes participation in a 24/7 support model, including shift rotations and on-call responsibilities, while also contributing to automation, continuous improvement, and disaster recovery initiatives.

Key Responsibilities

• Provide L1/L2 production support for Wealth Management applications and services.
• Monitor application health, performance, and availability using observability and monitoring tools.
• Investigate, troubleshoot, and resolve incidents and service requests within agreed service levels.
• Perform root cause analysis and implement preventive measures to improve system stability.
• Ensure the successful execution of batch processes, data transfers, and application workflows.
• Support application releases, deployments, and change management activities.
• Participate in Disaster Recovery (DR) and business continuity exercises.
• Develop and maintain operational documentation, runbooks, and knowledge articles.
• Automate operational tasks and deployment activities using infrastructure and configuration management tools.
• Work closely with development teams to support application changes and knowledge transfers.
• Analyze application, middleware, and infrastructure logs to identify and resolve issues proactively.
• Contribute to service quality, availability, and continuous improvement initiatives.
• Participate in shift rotations, on-call support, and weekend/public holiday coverage as required.

Qualifications

• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Minimum 5 years of experience in Application Support, IT Operations, Production Support, Site Reliability Engineering, or a similar role.
• Experience supporting applications within banking, financial services, or other mission-critical environments.
• Strong Linux administration and troubleshooting skills.
• Hands-on experience with:
  • Kubernetes (K8s)
  • Docker
  • Ansible
  • Dynatrace or similar monitoring platforms
  • Oracle PL/SQL
  • Jenkins or other CI/CD tools
  • Python and/or Bash scripting
• Experience working with cloud environments such as AWS, Azure, IBM Cloud, or Google Cloud.
• Strong understanding of infrastructure automation and configuration management practices.
• Ability to analyze system, middleware, and application logs to diagnose complex production issues.
• Solid knowledge of Incident, Change, and Release Management processes.
• Strong analytical, problem-solving, and communication skills.
• ITIL Foundation certification or equivalent knowledge is highly desirable.

Preferred Certifications

• Certified Kubernetes Application Developer (CKAD)
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Red Hat Ansible Automation Platform (DO374)
• HashiCorp Terraform Associate
• HashiCorp Vault Associate
• ITIL Foundation Certification