Service Now Developer

Location: Lisbon, Lisbon, pt

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

We are expanding our IT team and are looking for a Developer (ITSM) to support the ongoing implementation and evolution of our platform.

Strong knowledge on ITSM modules:

• Configure, customize, and maintain ITSM modules following best practices.
• Participate in the implementation of Incident Management, Problem Management, and future applications in .
• Gather, analyze, and translate business requirements into scalable solutions.
• Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with standards.
• Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability.
• Support end users during the rollout of new functionalities and provide guidance on platform usage.
• Collaborate closely with Business Analyst to continuously improve IT service management processes.
• Contribute to platform governance, quality assurance, and continuous improvement initiatives.
• Stay informed about new capabilities and recommend improvements that add value to the organization.
• Create dashboards whenever needed

What We’re Looking For:

• Minimum 3 years of experience with
• Experience with development and deployment in
• Experience in troubleshooting and problem-solving
• Knowledge of ITSM Service Now
• Strong analytical skills and solution-oriented mindset
• Good communication skills and team spirit

Requirements

• Bachelor’s degree in Computer Science or a related field
• English level B2–C1

Nice to Have:

• CSA certification
• Javascript, REST APIs and IntegrationHub
• ITIL Foundation