Project Manager (Non-Technical)

Location: Lisbon, Lisbon, pt, Remote

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

We are looking for a Project Manager (Non-Technical) to join a dynamic team supporting technical partners, with a focus on operational coordination, communications, and partner support rather than hands-on technical delivery.

This is a short-term project opportunity, ideal for someone who enjoys fast-paced environments and delivering impact through organisation and communication.

What You’ll Do

• Manage a shared, partner-facing inbox, triaging and responding to incoming queries
• Route requests to the appropriate internal stakeholders when needed
• Independently respond to standard or recurring queries with accuracy and clarity
• Support onboarding and ongoing partner communications
• Collaborate internally to gather information and resolve partner questions
• Process and approve operational requests within internal systems
• Contribute to building and improving documentation and FAQs

Qualifications

• Strong written communication skills (client-facing or external communication experience)
• Background in support, coordination, or operations roles
• Experience working with Salesforce
• Ability to work independently and navigate across teams to source information
• Language: English required

Nice to Have:

• Familiarity with project management tools
• Exposure to SDLC concepts
• Experience using AI tools (e.g., Copilot) to enhance productivity

Key Traits for Success

• Proactive and resourceful mindset — able to “figure things out”
• Comfortable interacting with external stakeholders
• Strong organisational and multitasking abilities
• Curious and thoughtful approach to decision-making and escalation

Additional Information

• Short-Term Project