Senior Product Manager, Platform Services

Company Description

Job Description

We’re looking for a Senior Product Manager to help shape the future of Procore's global construction platform. As a member of our Platform Services team, you’ll lead critical initiatives at Procore to evolve our engineering practices for Observability, Cost, and Performance management,  You’ll define and lead product strategy and roadmap for our observability pipelines, developer tooling for out-of-the-box observability, and cost management/optimization of services, our incident management processes and support our development teams with embedded SRE.

The construction vertical is ripe for technological innovation. Construction impacts the lives of nearly everyone in the world and yet it’s one of the least digitized industries. Procore is leading the market with our SaaS construction platform. We build for real people with real experiences, empowering Groundbreakers to develop and transform the communities where we all live.

This position will report to the Director of Product, Cloud Platform Engineering and will be based in our Austin office. We’re looking for someone to join our team immediately.

What you’ll do:

• Help define and execute on our observability strategy and evolve our product vision and roadmap for Procore’s developer journey

• Deliver a self-service platform that enables insights into the health, cost efficiency, and state of Procore services and the business

• Collaborate with operations & engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs

• Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders

• Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes

• Assist with driving monitoring and observability standards to improve the customer  experience of mission critical applications, services, and business processes with a strong focus on the end-to-end journey

• Define the Platform Services roadmap for Procore in partnership with our Runtime Platform Engineering and product teams

• Optimize our spend on cloud and observability services, by monitoring costs across teams and driving programs for cost savings

• Define victory conditions and measurable KPIs based on impact

• Help define prioritization based on business needs and engineering initiatives

What we’re looking for:

• Bachelor’s Degree in Computer Science or a related field

• 2+ years experience in Technical Product Management

• 2+ years experience with monitoring and observability tools and methodology of products such as Splunk, Sumo Logic, New Relic, Nobl9, Elasticsearch, Dynatrace, Graphite, Grafana, Prometheus, Datadog etc.

• Prior experience with cloud native technologies such as Kubernetes, Prometheus, OpenTelemetry, Fluentbit, and other CNCF projects

• Prior experience defining, creating, and supporting monitoring dashboards for delivery teams

• Solid understanding of performance metrics, KPIs, statistical calculations, machine learning, and correlation

• Have significant experience with metrics and logging libraries and aggregators, data analysis and visualization tools

• Hands-on experience with cost analysis tools and models, and ability do identify and drive operational cost saving across teams

• Strong product management skills, including analytics, structured requirements and specifications, and able to think in platform architecture terms

Qualifications

Additional Information

Base Pay Range $158,680 - $218,185. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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