Commercial Project Manager, Professional Services, Specialty Contractors

Company Description

Job Description

We’re looking for a Project Manager responsible for successful delivery on professional service engagements for our customers, specifically in the specialty contractor commercial segment. In this role, you will oversee projects that support specialty contractor clients in maximizing the impact of Procore’s technology on their operations, ensuring compliance with government standards and regulations. The Project Manager will manage internal and external resources to successfully and profitably deliver service engagements on time and on budget. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time, and will also partner with Professional Services Consultants, Delivery teams, Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore.

As a successful Project Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business processes and goals. Our service delivery team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform. You’ll be instrumental in planning clients’ services and developing roll-out strategies then executing against their plan and pulling in appropriate resources to complete the projects on time and on budget. Leveraging this consultative approach, you will deliver Industry, Technology, and Change Management thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position reports into the Manager, Project Management, Professional Services, Specialty Contractors and can be based remotely. We’re looking for someone to join us immediately.

Traveling for client on-sites and company events will be required for up to 25% of your time.

What you’ll do:

• Work with clients to create a project strategy that focuses on business-based outcome delivery. This consists of leading discovery and design workshops, developing Gantt project plans, managing and forecasting resources, tracking and managing risk, building change management strategies, and fostering relationships with global clients.

• Collaborate with key contacts, technical leadership, and our Customer Success department to execute custom statements of work and onboarding strategies for our clients.

• Help create efficiencies by developing and implementing repeatable processes and templates to ensure standardization where possible.

• Create and manage custom project timelines/project plans to ensure on-time delivery of services and deliverables.

• Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account.

• Provide the highest level of service and support to Procore’s clients through diligent and proactive communication.

• Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face-to-face meetings to enhance personal and team best practices and skills.

• Collaborate with all levels of the Procore organization to connect clients with Product Managers and Customer Success Managers to further client success and Procore’s evolution as a market leader.

• Working knowledge of Procore’s product offerings, and a deep understanding of Procore’s business model, services, emerging technologies, and Implementation best practices.

What we’re looking for:

• 5+ years experience managing projects, developing custom project plans, forecasting resources, tracking and managing risk, building change management strategies. 

• 3+ years of experience working in the construction operations or technical support of operations.

• A history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar use cases.

• Successful management of projects and professional services within a defined limited scope.

• Demonstrated successful software client services with proven experience onboarding and training mid to large-scale clients.

• Strong empathy for customers AND passion for project management and organization.

Qualifications

Additional Information

Base Pay Range $61,200 - $84,150 plus commission for an estimated on-target earnings of $72,000 - $99,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.