Project Manager, Courier Onboarding & Compliance

Department: Delivery

Employment Type: Full Time

Location: Almaty, Almaty Special District, Kazakhstan, Hybrid

Key Responsibilities

• Own the registration and verification funnel end-to-end, holding final accountability for the aha-moment conversion rate.
• Develop the WatchDocs (registration platform) flow in close partnership with the product team and agree on per-country form configurations.
• Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).

• Plan and execute WatchDocs data migrations from old to new platforms on a country-by-country basis.
• Track migration impact on registrations and overall conversion, ensuring smooth transitions without supply disruption.

• Own KYC, identity verification, and document requirements for the Courier and Freight verticals, driving final accountability for the share of compliant GMV.
• Drive compliance platform development with the engineering team and maintain central compliance dashboards.
• Drive compliance platform features with engineering teams.

• Act as the primary advocate for Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
• Prepare markets for upcoming regulatory changes (e.g., labor reforms in Kazakhstan, Colombia) and support new market launches in highly regulated environments.

• Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) in coordination with analytics.
• Own onboarding and compliance streams in quarterly/annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.

Qualifications

• Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects is a strong advantage.
• Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
• Domain Expertise: Deep understanding of KYC/identity verification flows and core delivery marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).
• Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates into clear product requirements while quantifying their business impact.
• Stakeholder & Cross-Cultural Management: Fluent in English with strong cross-cultural communication skills (working with local teams across Central Asia, Africa, LatAm, and South Asia). Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
• Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.